Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Halaman ini menunjukkan cara mendapatkan dukungan untuk GKE di AWS.
Sebelum menghubungi dukungan
Sebelum menghubungi dukungan, Anda dapat mencoba menyelesaikan masalah sendiri. Untuk mendapatkan tips tentang cara mengatasi masalah umum, lihat Memecahkan masalah umum.
Dapatkan paket dukungan Google
Google Cloud menawarkan paket dukungan yang berbeda untuk memenuhi berbagai kebutuhan, seperti cakupan 24/7, dukungan telepon, dan akses ke pengelola dukungan teknis. Untuk mengetahui informasi selengkapnya, lihat Cloud Customer Care.
Melaporkan bug atau mengajukan permintaan fitur
Anda dapat mengirimkan masalah produk atau dokumentasi menggunakan salah satu prosedur berikut:
Masalah dan permintaan fitur GKE di AWS: Jika Anda mengalami
masalah dengan produk yang tidak dapat diselesaikan, atau ingin
membuat permintaan fitur, buka kasus dukungan. Kemudian, tim dukungan dapat membuka bug
atau permintaan fitur jika diperlukan.
Masalah dokumentasi: Dari dokumentasi GKE di AWS, klik Kirim masukan > Masukan dokumentasi. Tombol
ini akan membuka formulir masukan. Komentar yang Anda kirimkan akan ditinjau oleh tim dokumentasi GKE di AWS.
Pertanyaan terkait penagihan
Gunakan referensi berikut untuk mendapatkan bantuan terkait pertanyaan seputar penagihan:
Dukungan untuk GKE di AWS mengikuti
Kebijakan Dukungan GKE.
Google mendukung setiap versi minor GKE di AWS untuk yang lebih baru dari:
12 bulan setelah rilis awal versi minor.
Rilis versi minor ketiga berikutnya.
Untuk tanggal rilis minor terbaru GKE Enterprise dan
tanggal akhir siklus proses paling awal, lihat
Periode dukungan GKE Enterprise.
Model tanggung jawab bersama
Menjalankan aplikasi produksi yang penting bagi bisnis di GKE di AWS memerlukan banyak pihak untuk mengemban tanggung jawab yang berbeda-beda.
Meskipun bukan daftar lengkap, bagian berikut mencantumkan peran dan tanggung jawab berbagai pihak.
Tanggung jawab Google
Memelihara dan mendistribusikan paket software GKE di AWS, termasuk Kubernetes, image dasar, fitur integrasi AWS, pengontrol Ingress, agen Connect, dan alat command line anthos-gke.
Terus memindai komponen dengan
Artifact Analysis API
dan menambal kerentanan yang diketahui.
Mengelola dan mendistribusikan layanan pengelolaan, bidang kontrol, dan image mesin node pool, termasuk patch reguler dan perbaikan keamanan.
Memberi tahu pengguna tentang upgrade yang tersedia untuk GKE di AWS, dan membuat petunjuk upgrade untuk versi sebelumnya. GKE on AWS hanya mendukung upgrade berurutan (1.2 → 1.3 → 1.4 saja, bukan 1.2 → 1.4).
Menyediakan Google Cloud integrasi untuk Connect dan Google Cloud Observability.
Memecahkan masalah, memberikan solusi sementara, dan memperbaiki akar penyebab masalah apa pun yang terkait dengan komponen yang disediakan Google.
Tanggung jawab pelanggan
Menyediakan administrasi sistem secara keseluruhan untuk cluster GKE di AWS. Misalnya, mengonfigurasi agar berfungsi dalam lingkungan VPC perusahaan.
Mempertahankan workload Anda, termasuk kode aplikasi, file build, image container, data, kebijakan izin RBAC/IAM, serta container dan pod yang Anda jalankan.
Mengoperasikan dan mengelola lingkungan AWS, termasuk konfigurasi jaringan, dan konektivitas ke Google Cloud.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[],[],null,["This page shows you how to get support for GKE on AWS.\n\nBefore contacting support\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/aws/troubleshoot/troubleshooting).\n\nGet a Google support package\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on AWS issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on AWS documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on AWS documentation team.\n\nBilling questions\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n\nSupport for GKE on AWS follows the\n[GKE Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on AWS minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n\nRunning a business-critical production application on GKE on AWS\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Maintain and distribute the GKE on AWS software package\n including Kubernetes, base images, the AWS integration features,\n the Ingress controller, the Connect agent, and the\n `anthos-gke` command line tool.\n\n- Continually scan components with the\n [Artifact Analysis API](/container-registry/docs/container-analysis)\n and patch known vulnerabilities.\n\n- Maintain and distribute the management service, control plane, and node pool\n machine images, including regular patching and security fixes.\n\n- Notify users of available upgrades for GKE on AWS, and produce\n upgrade instructions for the previous version. GKE on AWS supports\n sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshoot, provide workarounds, and correct the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide overall system administration for GKE on AWS clusters. For\n example, configuring them to work within the corporate VPC environment.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers\n and pods that you are running.\n\n- Operate and maintain the AWS environment, including networking configuration,\n and connectivity to Google Cloud.\n\n- Maintain support contracts with AWS.\n\n- Upgrade GKE on AWS to a\n [supported version](/kubernetes-engine/enterprise/docs/support/getting-support) on a regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Ensure Logging and Monitoring agents are\n deployed to clusters. *Without logs, support is available on a best-effort\n basis*.\n\n- Provide Google with environmental details (for example, AWS VPC configuration)\n when requested for troubleshooting purposes.\n\nWhat's next\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
