Get support

This page shows you how to get support for Config Sync.

Before contacting support

Before contacting support, you can try and resolve issues yourself. For troubleshooting tips, see Troubleshoot Config Sync.

Support options

Google Cloud offers a variety of support packages to accommodate your support needs.

Enabling Google Kubernetes Engine (GKE) Enterprise edition in your project gives you access to Google Cloud Support for Config Sync.

For open source Config Sync, you can get support by checking for existing issues or opening a new issue in the public GitHub issue tracker.

What Google doesn't support

Google doesn't support issues with customer-owned YAML file configurations.

If you install open source products, such as open source Config Sync or other tools like kpt, you can get community support for these products:

We recommend that you use Config Sync version 1.20.0.

Version Support Policy

Support for Config Sync follows the GKE Enterprise Support Policy. Google supports each Config Sync minor version for the later of:

  • 12 months after the initial release of the minor version.
  • The release of the third subsequent minor version.

The following table shows the supported versions of Config Sync and the earliest end-of-life (EOL) date for a version:

Release version Release date Earliest end of life date
1.20 December 5, 2024 December 5, 2025
1.19 August 29, 2024 August 29, 2025
1.18 May 3, 2024 May 3, 2025
1.17 December 11, 2023 December 11, 2024

If you are on an unsupported version, then you must upgrade to a supported version to receive support. For information on how to upgrade, see Installing Config Sync.

Community resources

Ask a question on Stack Overflow

If you use kpt or Kustomize, you can use Stack Overflow tags to receive responses from the Stack Overflow community. This community includes Google engineers, who monitor the tag and offer unofficial support. You can use the following tags:

File bugs or feature requests

You can submit a product issue by using one of the following procedures:

  • Config Sync issues and feature requests: Check for existing issues or open new issues in the public issue trackers For new issues, consider including a bug report by using the nomos bugreport command.

  • Documentation issues: On the documentation page, select Send feedback. This action opens a feedback form. The Config Management team reviews and takes action on your comments.

Billing questions

Use the following resources to get help with billing questions:

What's next