Three new Specializations help partners digitally transform customers
Global Director, Partner Advantage Program Design & Strategy
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Two of our most enduring commitments to partners include our mission to provide you with the support, tools, and resources you need to grow and drive customer delivery excellence, and to ensure Google Cloud partners stand apart as deeply skilled technology pace setters. This includes working with partners to stay ahead of important new trends that have the potential to disrupt our shared customers—and that also have the potential to accelerate your business growth.
To help do this, we’ve rolled out three new Specializations that are aligned to three very important new trends.
Partners who earn our new Data Center Modernization Services Specialization have demonstrated success with data center transformation of workloads from on-premises, private cloud, or other public clouds.
Partners who earn our new DevOps Services Specialization have demonstrated success implementing, managing, and improving the quality and speed of creating new applications on Google Cloud.
Finally, partners who earn our new Contact Center AI Services Specialization have demonstrated success in implementing and migrating Contact Center AI projects with Dialogflow.
I am also very proud to announce that we have several partners who have already earned these Specializations. I’d like to briefly talk about why each area is important, who the launch partners are, and provide you with information to learn more about each one.
Data Center Modernization
Google worked with IDC on multiple studies involving global organizations across industries. This research projects that by 2026, the world will create 7 petabytes of data each second*—that’s equal to about 500 billion full pages of text every second. At some point all of this data will run through, or reside in, a data center—putting enormous pressure on customer infrastructures.
Google’s perspective is to construct a unified data cloud “that supports every stage of the data lifecycle” in which “databases, data warehouses, data lakes, streaming, BI, AI, and ML all reside on a common infrastructure that is pre-configured to work together seamlessly.”
Regardless of the approach, customers can rely on these partners who have earned our new Data Center Modernization Services Specialization to lead the way to the modernized data center: Accenture, HCL Technologies, SADA Systems, Wipro, and Deloitte Consulting.
We live in an era in which customer demand for software solutions is rising so fast that quality and delivery times are becoming critical points of failure. Our DevOps Services Specialization positions our partners to meet this challenge head on and deliver sophisticated, reliable, secure software, fast—and manage it as a service, if required.
In fact, DevOps is so important that it is regarded as a critical ingredient in driving customer satisfaction. According to the newly released 2023 Testing in DevOps report, nearly 90% of coding teams with “highly automated pipelines and mature DevOps practices” report high customer satisfaction rates.
Call Center AI
Call Center support is a significant area of focus for organizations across the globe for one major reason: Business reputations can be made or broken more by the quality of their support systems, than the quality of a product or service. This is why digitally transforming the call center has become a priority for business leaders.
Dialogflow is the foundation of Google Cloud’s Contact Center AI Specialization. This platform understands natural languages, making it easy to design and integrate a conversational user interface into apps, web applications, devices, bots, interactive voice response systems, and more. In sum, it enables partners to transform the contact center by making it available to anyone, anywhere, on any device using a variety of different communication modes. All quickly, and accurately.
Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to customers in a couple of ways, either through text or with synthetic speech.
Customers looking to transform their contact center experience can work with our first group of partners to earn this Specialization: Solstice Consulting (DBA Kin + Carta U.S.), TEKsystems Global Services, IBM, Quantiphi, and yosh.ai (Shopai Spółka Z Ograniczoną Odpowiedzialnością in Poland).
If you’re a customer looking for a partner with a particular Specialization, we invite you to search through our Partner Directory.
If you’re a partner who wants to learn more about how to earn Specializations, check out everything you need to know—including certification requirements, Customer Success Stories, and more—on the Partner Advantage portal. Partners can also schedule an optional pre-assessment with ISSI (for a fee) before applying for a Specialization by emailing email@example.com.
*IDC, 2023 Data and AI Trends Report, February 2023.