이 페이지에서는 Assured Workloads의 직원 데이터 액세스에 대한 정보를 제공합니다. Assured Workloads는 Google 직원의 고객 데이터 및 지원 케이스 할당 액세스를 제어할 수 있도록 지원합니다. Assured Workloads는 사용자가 선택한 제어 패키지에 따라 다음과 같은 제어를 제공합니다.
직원 데이터 액세스 제어에서는 특정 물리적 위치 및 백그라운드 확인 요구사항을 충족할 수 있는 Google 직원만 지원 작업 중에 고객 데이터에 액세스할 수 있도록 합니다. 예를 들어 영향 수준 4(IL4)의 경우 미국인은 승인된 IL4 환경의 데이터에 액세스하기 전에 ADP-1 단일 범위 백그라운드 조사(SSBI)를 완료해야 합니다.
속성 기반 직원 지원 케이스 소유권 제어
속성 기반 직원 지원 케이스 소유권 제어에서는 특정 요구사항을 충족하는 Google 지원 담당자만 Assured Workloads 고객의 지원 케이스에 할당되도록 합니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-10(UTC)"],[[["\u003cp\u003eAssured Workloads offers controls over Google's access to customer data and support cases.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel data access controls restrict access to customer data to Google personnel meeting specific location and background check criteria.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel support case ownership controls ensure that only qualified Google support staff can assist Assured Workloads customers.\u003c/p\u003e\n"],["\u003cp\u003eControl requirements vary based on the chosen control package, such as the requirement for US Persons to have completed an SSBI for Impact Level 4 (IL4).\u003c/p\u003e\n"]]],[],null,["# Personnel data access and support controls\n==========================================\n\nThis page provides information about personnel data access in\nAssured Workloads, which provides control over Google personnel's\naccess to Customer Data and support case assignments. Assured Workloads\nprovides the following controls based on the\n[control package](/assured-workloads/docs/control-packages) you choose:\n\n- [Personnel data access controls](#data-access)\n- [Personnel support case ownership controls based on attributes](#ownership-attributes)\n\n| **Important:** Don't include confidential, sensitive, or personally identifiable information in project names, project IDs, resource names, or other resource fields. Unless otherwise noted in the documentation or [service specific terms](/terms/service-terms) for a supported product or service, data included in these fields doesn't constitute Customer Data, and is out of scope for Assured Workloads' personnel data access controls.\n\n### Personnel data access controls\n\nPersonnel data access controls ensure that only Google personnel who are able to\nsatisfy certain physical location and background check requirements are able to\naccess customer data in the course of a support action. For example, Impact\nLevel 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope\nBackground Investigation (SSBI) background investigation before they can access\ndata in an approved IL4 environment.\n\n### Personnel support case ownership controls based on attributes\n\nPersonnel support case ownership controls based on attributes ensures that only\nGoogle support personnel who satisfy certain requirements are assigned to\nsupport cases for Assured Workloads customers.\n\nWhat's next\n-----------\n\n- Learn how to [create an Assured Workloads folder](/assured-workloads/docs/create-folder).\n- Learn which [products are supported](/assured-workloads/docs/supported-products) for each control package."]]
