Get support
This page shows you how to get support for Policy Controller.
Before contacting support
Before contacting support, you can try and resolve issues yourself. For troubleshooting tips, see Troubleshoot Policy Controller.
Support options
Google Cloud offers a variety of support packages to accommodate your support needs.
Enabling Google Kubernetes Engine (GKE) Enterprise edition in your project gives you access to Google Cloud Support for Policy Controller. This includes support for the constraint template library and policy bundles.
For open source Gatekeeper, you can get support by checking for existing issues or opening a new issue in the public GitHub issue tracker.
What Google doesn't support
Google doesn't support the following issues:
- Issues with self-authored constraints and constraint templates.
- Issues with customer-owned
YAMLfile configurations.
Related tools and resources
If you install open source products, such as Gatekeeper, you can get community support for these products:
Recommended version
We recommend that you use Policy Controller version 1.16.3.
Version support policy
Support for Policy Controller follows the GKE Enterprise Version Support Policy. Google supports each Policy Controller minor version for 12 months after the initial release of the minor version, or until the release of the third subsequent minor version, whichever is longer.
The following table shows the supported versions of Policy Controller and the earliest end-of-life (EOL) date for a version:
| Release version | Release date | Earliest end of life date |
|---|---|---|
| 1.17 | December 11, 2023 | December 11, 2024 |
| 1.16 | August 17, 2023 | August 17, 2024 |
| 1.15 | May 4, 2023 | May 4, 2024 |
Unsupported versions
If you are on an unsupported version of Policy Controller, then you must upgrade to a supported version to receive support. For information on how to upgrade, see Installing Policy Controller.
The following table shows the unsupported versions of Policy Controller and their end-of-life (EOL) date:
| Release version | Release date | Earliest end of life date |
|---|---|---|
| 1.14 | December 8, 2022 | Unsupported (December 11, 2023) |
| 1.13 | September 15, 2022 | Unsupported (August 17, 2023) |
| 1.12 | June 30, 2022 | Unsupported (May 4, 2023) |
| 1.11 | March 24, 2022 | Unsupported (December 08, 2022) |
| 1.10 | December 9, 2021 | Unsupported (September 15, 2022) |
| 1.9 | September 23, 2021 | Unsupported (June 30, 2022) |
| 1.8 | July 01, 2021 | Unsupported (March 24, 2022) |
| 1.7 | April 05, 2021 | Unsupported (December 9, 2021) |
| 1.6 | December 10, 2020 | Unsupported (September 23, 2021) |
| 1.5 | September 24, 2020 | Unsupported (July 01, 2021) |
| 1.4 | June 25, 2020 | Unsupported (April 05, 2021) |
| 1.3 | March 24, 2020 | Unsupported (December 10, 2020) |
| 1.2 | December 20, 2019 | Unsupported (September 24, 2020) |
| 1.1 | September 19, 2019 | Unsupported (June 25, 2020) |
| 1.0 | June 14, 2019 | Unsupported (March 24, 2020) |
File bugs or feature requests
You can submit a product issue by using one of the following procedures:
Policy Controller issues and feature requests: Check for existing issues or open new issues.
Gatekeeper issues and feature requests: Check for existing issues or open new issues in the public issue trackers.
Documentation issues: On the documentation page, select Send feedback. This action opens a feedback form. The Config Management team reviews and takes action on your comments.
Billing questions
Use the following resources to get help with billing questions:
- To learn more about billing, read the Google Cloud billing documentation.
- Resolve billing concerns by using the billing concerns troubleshooter.
- Request help with billing questions by using the billing support form.