Cloud Customer Care 可簡化支援體驗。這項服務可擴充且具備彈性，專為滿足您的業務需求打造。選擇適合貴機構的 Customer Care 服務，並搭配其他加值服務，進一步量身訂製。瞭解詳情
使用價值 $300 美元的免費抵免額，開始進行概念驗證
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取得 Gemini 2.0 Flash Thinking 的存取權
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每月免費使用 AI API 和 BigQuery 等熱門產品
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使用超過 20 項實用的免費產品，包括 AI API、VM 和 data warehouse 等。
除非另有註明，否則本頁面中的內容是採用創用 CC 姓名標示 4.0 授權，程式碼範例則為阿帕契 2.0 授權。詳情請參閱《Google Developers 網站政策》。Java 是 Oracle 和/或其關聯企業的註冊商標。
上次更新時間：2025-09-04 (世界標準時間)。
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Cloud Customer Care documentation\n=================================\n\n[Read product documentation](/support/docs/overview)\nCloud Customer Care lets you simplify and streamline your support experience.\nIt offers you scalable and flexible services built with your business needs\nat the center. Choose the Customer Care service that's right for\nyour organization, and tailor it further with Value-Add Services.\n[Learn more](/support/docs/overview)\n[Get started for free](https://console.cloud.google.com/freetrial) \n\n#### Start your proof of concept with $300 in free credit\n\n- Get access to Gemini 2.0 Flash Thinking\n- Free monthly usage of popular products, including AI APIs and BigQuery\n- No automatic charges, no commitment \n[View free product offers](/free/docs/free-cloud-features#free-tier) \n\n#### Keep exploring with 20+ always-free products\n\n\nAccess 20+ free products for common use cases, including AI APIs, VMs, data warehouses,\nand more.\n\nDocumentation resources\n-----------------------\n\nFind quickstarts and guides, review key references, and get help with common issues. \nformat_list_numbered\n\n### Guides\n\n- Checklists \n\n\n [Onboard to Customer Care](/support/docs/checklists/onboard-customer-care)\n\n-\n\n [Prepare for a peak capacity event](/support/docs/checklists/plan-peak-capacity-event)\n\n- Support packages and cases \n\n\n [Standard Support overview](/support/docs/standard)\n\n-\n\n [Enhanced Support overview](/support/docs/enhanced)\n\n-\n\n [Premium Support overview](/support/docs/premium)\n\n-\n\n [Create and manage support cases](/support/docs/customer-care-procedures)\n\n- Best practices \n\n\n [Working with Customer Care](/support/docs/best-practices)\n\n-\n\n [Working with Premium Support](/support/docs/premium-best-practices)\n\n-\n\n [Privacy best practices](/support/docs/privacy-best-practices)\n\nfind_in_page\n\n### Reference\n\n-\n\n [Cloud Support API](/support/docs/reference/rest)\n\n-\n\n [Cloud Support API User Guide](/support/docs/reference/v2)\n\n-\n\n [Synchronizing support cases](/support/docs/reference/connector)\n\ninfo\n\n### Resources\n\n-\n\n [Community support and discussions](/support/docs/community-support)\n\n-\n\n [Ask technical questions on Stack Exchange](/support/docs/stackexchange)\n\n-\n\n [Discuss Google Cloud](/support/docs/groups)\n\n-\n\n [Report issues and request features](/support/docs/issue-trackers)\n\n-\n\n [Security bulletins](/support/bulletins)\n\n-\n\n [Language support and working hours](/support/docs/language-working-hours)\n\nRelated videos\n--------------"]]
