Contact Center AI

Google's conversational AI for exceptional customer satisfaction and increased contact center operational efficiency.

Benefits

Improve customer service with AI that understands, interacts, and talks

Foster relationships, not just transactions

Provide personalized support, immediate service, and quick issue resolution, turning individual transactions into continued customer loyalty.

Increase CSAT and operational efficiency

Improve call deflection rates, achieve shorter handling times, and reduce agent training costs, making overall operations faster and more effective.

Turn every agent into a specialist

Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance.

Key features

Enable rich and conversational experiences with AI-powered capabilities

Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.

Virtual Agent, powered by Dialogflow CX

Dialogflow CX allows enterprise customers to create advanced Virtual Agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions.

Intuitive drag & drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using Dialogflow.

Agent Assist

Empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.

Insights

Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.

Contact Center AI’s conversational core powers key features.

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See how AI can automate your contact center

Customers

Partners

Contact Center AI easily integrates into existing technology and offers a vast global network to help with development, deployment, consulting, support, training, and more.

Documentation

See tutorials, guides, and resources for this solution

Google Cloud Basics
Contact Center AI basics

Learn more about Contact Center AI including user types, conversations, and platform basics.

Quickstart
Build virtual agent with Dialogflow CX Prebuilt Agents

Learn how to rapidly build and deploy advanced virtual agents using prebuilt agents for various usecases in healthcare, retail, travel, and more industries.

Tutorial
Dialogflow CX & Dialogflow ES documentation

View all Dialogflow quickstarts, how-to guides, references, and other technical resources.

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