Contact Center AI

Deliver exceptional customer service and increase operational efficiency using artificial intelligence. Enable your virtual agent to converse naturally with customers and expertly assist human agents on complex cases.

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Benefits

Improve customer service with AI that talks, understands, and interacts

Foster relationships, not just transactions

Provide personalized support, immediate service, and quick issue resolution, turning individual transactions into continued customer loyalty.

Increase CSAT and operational efficiency

Improve call deflection rates, achieve shorter handling times, and reduce agent training costs, making overall operations faster and more effective.

Turn every agent into a specialist

Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance.

Key features

Enable rich and conversational experiences with AI-powered features

The heart of Contact Center AI is its conversational core, whose human-like interactions are redefining the possibilities of AI-powered conversation.

Take action with Dialogflow

Identify customer intent and determine what to say and do next. Join more than one million developers in using Dialogflow, the world-class development suite for building natural and rich conversational experiences across multiple channels.

Virtual Agent

Gives customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues.

Agent Assist

Empowers human agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.

Insights

Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.

Contact Center AI’s conversational core powers key features.

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See how AI can automate your contact center

Customers

Partners

Contact Center AI easily integrates into existing technology and offers a vast global network to help with development, deployment, consulting, support, training, and more.

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Documentation

See tutorials, guides, and resources for this solution

Tutorial
Rapidly build and deploy a virtual agent using templates

This tutorial demonstrates how to build an agent based on an open source template using Verily COVID-19 Pathfinder virtual agent template as an example.

Tutorial
Dialogflow documentation

View all Dialogflow quickstarts, how-to guides, references, and other technical resources.

Google Cloud Basics
Dialogflow basics

Learn the basics of using Dialogflow.

Tutorial
Building and deploying a chatbot by using Dialogflow

Learn how to build, secure, and scale a chatbot by using Dialogflow on Google Cloud.

What's new

See the latest Contact Center AI updates

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