This page lists the releases of the Contact Center AI Platform Android SDK.
Release 2.6.0 (2024-04-23)
Improved accessibility, fulfilling the following Web Content Accessibility Guidelines criteria:
Identify input purpose. Ensure each input field is programmatically determinable, allowing users to autofill inputs.
Identify purpose. Ensure that the purpose of many elements on a page can be programmatically determined, making it easier for users agents to extract and present the purpose to users using different modalities.
Parsing. Ensure there are no major code errors that affect accessibility so that user agents, including assistive technologies, can accurately interpret and parse content.
Name, role, value. Ensure that assistive technologies can gather information about, activate (or set) and keep up to date on the status of user interface controls in the content.
Status messages. Ensure content that is updated dynamically is notified to users of assistive technologies without receiving visual focus.
Added support for React Native integration.
Added support for virtual task assistants for chat.
Release 2.5.0 (2024-03-04)
Added support for cold transfers in the chat channel.
Fixed bugs.
Release 2.4.0 (2023-12-06)
- Supports Display Previous Chats.
Release 2.3.1 (2023-11-21)
- Supports Android 14.
Release 2.3.0 (2023-09-26)
- Now supports English (Australian), Polish, Czech, and Hungarian.
Breaking changes
Added Ujet.canHandlePush()
to let you query if CCAI Platform can
handle push notification and you must replac
ujetPushHandler.handle(...)
with Ujet.canHandlePush()
to configure push
notifications in your app. See
Android Client Setup
for more details.
Release 2.2.0 (2023-08-23)
- Supports content cards to display choices to end-users during chat and offers customizing its style options.
- Supports config option to hide status bar and set custom cobrowse URL. Refer to SDK Configuration for more details.
Release 2.1.0 (2023-06-27)
- Enhanced chat experience through customization options to customize various attributes in chat UI. Refer to SDK Configuration for more details
Release 2.0.2 (2023-05-24)
- Minor update to logging.
Release 2.0.1 (2023-04-05)
- Support config option to control chat termination.
Release 2.0 (2023-03-15)
- Now supports Arabic.
- Support for Co-browse during IVR calls.
- Supports external deflection links during chat virtual agent escalation.
0.50.3 December 6, 2022
- Fixed an issue with images for chat Virtual Agent messages.
0.50.2 Nov 23, 2022
- Fixed the issue with customizing style options for Virtual Agent quick replies in the chat UI.
0.50.1 Nov 14, 2022
- Config option to customize chat header title text.
- Supports style options for Virtual Agent quick replies in the chat UI.
0.50 Oct 12, 2022
- Support for Live Chat Resiliency.
- Support for Android OS Version 13.
- Bug fixes and stabilization.
0.48 July 27, 2022
Supports CCAI Platform Chat componentization.
Bug fixes and stabilization.
Breaking Changes
Supports Twilio Voice SDK v6.1.1.
Requires to upgrade Twilio SDK versions to following versions or above if CCAI Platform SDK is integrated using aar packages directly, ignore otherwise.
API | Version |
---|---|
Twilio VoIP SDK | com.twilio:voice-android:6.1.1 |
Twilio Conversations SDK | com.twilio:conversations-android:3.1.0 |
0.47 June 29, 2022
Supports surveys to collect feedback from consumers following a support session.
Improves the reconnection experience during in app call and gracefully handled network degradation events.
Bug fixes and stabilization.
0.46 May 24, 2022
Added Turkish, Thai, and Vietnamese as selectable languages
Ability to set hold & wait music at the queue level
Supports Co-browse which provides the consumers the ability to share their screen with agents.
Bug fixes and stabilization
0.45.1 April 11, 2022
Bug fixes and stabilization.
Breaking Changes
Supports Twilio Conversations SDK v3.1.0.
Requires to upgrade Twilio SDK versions to following versions or above if CCAI Platform SDK is not integrated using aar packages directly, ignore otherwise.
API | Version | |
---|---|---|
Twilio VoIP SDK | com.twilio:voice-android:5.6.2 | |
Twilio Conversations SDK | com.twilio:conversations-android:3.1.0 |
0.45.0 March 29, 2022
Ability to pass preferred channel type and refer to Supports voice call virtual agent.
Supports voice call virtual agent
Config option to control read phone state permission and refer to
SDK Configuration
Changes in read external storage permission usage and refer to
App Permissions
for more details.Bug fixes and stabilization.
0.44.0 February 15, 2022
in README for
Supports message preview during chat. Bug fixes and stabilization.
0.43.1 January 26, 2022
Bug fixes and stabilization.
0.43.0 January 19, 2022
Supports Android 12.
Supports Sticky buttons for chat virtual agent.
Groups back-to-back message bubbles together for end user and virtual agent during chat. Display correct call participants on barged calls.
Improves regular expression in Markdown library of CCAI Platform SDK dependency and upgraded its version to 1.0.1. implementation ('co.ujet.android:ujet-markdown-android:1.0.1') //Requires to include CCAI Platform SDK dependency in build.gradle (module: app) to integrate CCAI Platform SDK version 0.38.0 or above, otherwise ignore.
Bug fixes and stabilization.
0.42.0 November 5, 2021
Enables chat dismissal timers for Virtual Agent handled chats. It will place VA chat sessions to inactive status after a certain time period of consumer inactivity.
Bug fixes and stabilization.
0.41.1 October 13, 2021
Bug fixes and stabilization.
0.41.0 October 6, 2021
Supports external deflection link channel. Refer to in README for more details.
Bug fixes and stabilization.
0.40.0 October 1, 2021
Supports chat virtual agent. Bug fixes and stabilization.
Breaking Changes
Supports Twilio Conversations SDK v1.6.0.
Requires to upgrade Twilio SDK versions to following versions or above if CCAI Platform SDK is not integrated using aar packages directly, ignore otherwise.
API | Version | |
---|---|---|
Twilio VoIP SDK | com.twilio:voice-android:5.6.2 | |
Twilio Conversations SDK | com.twilio:conversations-android:1.6.0 |
0.39.1 August 20, 2021
Supports twilio conversations for chat.
Breaking Changes
Supports Twilio Conversations SDK v1.4.1.
Requires to upgrade Twilio SDK versions to following versions or above if CCAI Platform SDK is not integrated using aar packages directly, ignore otherwise.
API | Version | |
---|---|---|
Twilio VoIP SDK | com.twilio:voice-android:5.6.2 | |
Twilio Conversations SDK | com.twilio:conversations-android:1.4.1 |
0.39.0 July 16, 2021
Supports pre-session smart actions. Bug fixes and stabilization.
0.38.1 June 04, 2021
Supports feature and when it is enabled in Settings > Queue in CCAI Platform portal, end user
will be asked to confirm if they are okay to be recorded. Fixes memory leaks.
Bug fixes and stabilization.
0.38.0 May 13, 2021
Supports external chat transcript to pass and show it in the Chat UI. Supports English (Canada), English (UK) and French (Canada) languages. Bug fixes and stabilization.
Breaking Changes
You must include the following CCAI Platform SDK dependency in build.gradle
(module: app) to integrate CCAI Platform SDK
version 0.38.0 or above, ignore otherwise. Refer to details in README for more
implementation ('co.ujet.android:ujet-markdown-android:1.0.0') //Include CCAI Platform SDK dependency
0.37.1 April 30, 2021
Allows to configure UjetOptions before SDK starts. The last invocation will be used. Supports Twilio Programmable Chat SDK v6.2.1.
Requires to upgrade Twilio Chat SDK version to v6.2.1 or above if CCAI Platform SDK is integrated using aar package directly, ignore otherwise.
Bug fixes and stabilization.
0.37.0 April 16, 2021
Improves authentication flow by not triggering CCAI Platform authentication delegate method every time SDK starts.
Config option to show or hide media attachment icon in chat UI. Bug fixes and stabilization.
0.36.0 March 04, 2021
Supports disconnecting a CCAI Platform session such as chat or voice call. Fixes crash due to web view unavailability.
Bug fixes and stabilization.
Breaking Changes
Supports Twilio Programmable Chat SDK v6.2.0 and Twilio Programmable Voice SDK v5.6.2.
Requires to upgrade Twilio SDK versions to following versions or above if CCAI Platform SDK is not integrated from Bintray, ignore otherwise.
API | Version | |
---|---|---|
Twilio VoIP SDK | com.twilio:voice-android:5.6.2 | |
Twilio Chat SDK | com.twilio:chat-android:6.2.0 |
0.35.2 February 24, 2021
Supports font and background color customization.
0.35.1 January 22, 2021
Creates email events.
Shows a confirmation dialog before ending chat. Fixes missing notification when chat ends.
Fixes following crashes.
List view crash during chat.
Crash while taking a photo in Android 11.
Crash due to customizable message configuration when chat starts. Crash after clicking on email ID in chat message.
Bug fixes and stabilization.
0.35.0 November 20, 2020
Creates journey mapping events. Bug fixes and stabilization.