Troubleshoot Capacity Planner

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This product is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products are available "as is" and might have limited support. For more information, see the launch stage descriptions.

This document describes how to troubleshoot issues with Capacity Planner.

Data retrieval errors

The following issues occur when Capacity Planner can't retrieve the data associated with your project or organization.

Error messages:

Error retrieving usage data. Try again later.
If this problem persists, contact your Google Technical Account Manager.

Error retrieving forecast. Try again later.
If this problem persists, contact your Google Technical Account Manager.

Error retrieving usage data and forecast. Try again later.
If this problem persists, contact your Google Technical Account Manager.

Resolution: To resolve these issues, try using Capacity Planner later. If Capacity Planner continues to display one of these errors, then contact your assigned Technical Account Manager.

Data availability errors

This section lists the data availability errors that you might encounter, as well as how to resolve these errors.

Not enough data to show usage

The following issues occur when there is less than one day of actual usage data in your project or organization.

Error messages:

The project PROJECT_ID doesn't have enough data to display.

The organization ORGANIZATION_ID doesn't have enough data to display.

Resolution: To resolve this issue, try using Capacity Planner again a few days after your project, or one or more projects within your organization, have at least one day of usage. If, after then, you still encounter issues, then contact your assigned Technical Account Manager.

Not enough data to generate a forecast

The following issues occur when there is not enough forecasted usage data in your project or organization.

Error messages:

The project PROJECT_ID doesn't have enough data to generate a forecast.

The organization ORGANIZATION_ID doesn't have enough data to generate a forecast.

Resolution: To resolve this issue, try using Capacity Planner again after your project, or one or more projects within your organization, have at least one month of usage. If, after then, you still encounter issues, then contact your assigned Technical Account Manager.