Service NSW designs a more engaging in-store experience with Chrome Enterprise

About Service NSW

Service NSW makes it easier to access government services for people and businesses across New South Wales, Australia. Customers use Service NSW to apply for a license, get a permit, register a birth, pay most fines and more.

Industries: Government & Public Sector
Location: Australia

To help reduce long customer lines, Service NSW uses self-service kiosks. Before 2015, these were powered by a legacy OS, creating more downtime and IT maintenance work. Now Chrome Enterprise and Chrome devices help this government service organization save time and money while providing fast and easy service to the public.

More self-service kiosks, less customer wait time:

  • 70% of all transactions now digital and cloud based
  • Operational costs down 46% per year
  • 1,200 Chrome devices replaced legacy desktops at all service locations
  • Only 5% of the support hours for devices previously in use

2,000 Chromebase desktop computers installed

“By bringing Chrome Enterprise into our offices as well as our customer storefronts, we found we could reduce IT workload, trim network costs, and most importantly, help our employees work better together.”

Colin Jones, CTO, Service NSW & Ben McMullen, CIO, Service NSW

Service NSW replaced their outdated self-service kiosks with Chromebases. Since the Chrome-powered kiosks didn’t require as much maintenance and could be repaired and upgraded remotely, uptime increased. With kiosks more readily available for users, Chrome Enterprise helped NSW meet their goal of performing 70% of all transactions digitally by 2019.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across New South Wales, Australia. Customers use Service NSW to apply for a license, get a permit, register a birth, pay most fines and more.

Industries: Government & Public Sector
Location: Australia
Google Cloud Platform logo

12 Months FREE TRIAL

Try Kubernetes Engine, BigQuery, and other Cloud Platform products with $300 in free credit and 12 months.

TRY IT FREE
Google Cloud Platform logo

12 Months FREE TRIAL

Try Kubernetes Engine, BigQuery, and other Cloud Platform products with $300 in free credit and 12 months.

TRY IT FREE