Retail

Enable seamless customer conversations with our new Business Messages partners Twilio, Genesys, and Avaya

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With billions of searches each day, Google is where people turn when they’re looking to buy something, learn about a product, or complete an important task. With Google’s Business Messages, customers can go straight from Google Search to a one-on-one conversation with a brand and quickly get the information they need. 

Today, we’re thrilled to announce that we’re expanding our Business Messages partner ecosystem to include Twilio and Genesys, and in the coming months, Avaya – all widely recognized global leaders in customer care and communications.  To support businesses of all types and sizes, we’ve worked hard to build a large community of partners that provide everything from hands-on development and technical support to customized application development. Our partners specialize in solutions for a number of verticals like retail, banking, automotive, telco, and many more. They also work with businesses to implement both AI Bot and Live Agent chat solutions to help ensure businesses stay open for conversations to engage with customers and advance those conversations through the purchase funnel when they need help.

With hundreds of partners using the service weekly, we’re excited to further develop our partner community so we can provide the best possible experiences for everyone out there while working hand in hand with those companies that make it possible. 

Over the last two years, we have expanded Business Messages to support a wide range of businesses, from pharmacies and supermarkets to airlines and luxury brands. And we’ve seen so many of them create personalized chat experiences that help customers find what they're looking for faster and easier, leading to better business results:

Business Messages is available globally in more than 70 languages, and is growing rapidly with millions of businesses around the world offering a greater messaging experience to their customers.  We’re excited by this increasing momentum.

If you’re interested in Business Messages and looking for technology or service partners that have experience with Google’s Business Messages, check out our new partner directory where you can find partners who can help you.

I can’t wait to see what you build!