Becoming the Un-Carrier: T-Mobile's Digital Transformation Journey
Companies that win in the digital economy share a common obsession: they're fanatical about delivering first-class digital experiences to their customers and partners.
One such company is T-Mobile. We were fortunate to be joined recently by this leading mobile services provider's vice president of IT Chuck Knostman. Chuck described how T-Mobile’s API-first mindset enables its IT and business teams to operate in lockstep and continuously improve how the company serves customers online and in its retail stores.