AI & Machine Learning

Going global: Workday uses Google Cloud AI to accelerate document processing

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Scaling a business that sorts through millions of documents daily, across a global operation, is a tall order. Workday, with more than 3,400 core Workday Financial Management and Workday HCM customers, offers the Workday Expenses solution to provide a frictionless expense reporting experience for their customers. Here's how they did it using Google Cloud's Procurement DocAI.

Solving for multi-language support for international expansion

Workday provides enterprise cloud applications for finance and human resources. Their in-house expense receipt parsing functionality needed to scale for international customers in multiple languages.

Workday leverages Google Cloud’s Procurement DocAI machine learning solution to automate the processing of receipts with multi-language support as a key component of its expense receipt scanning capability. This partnership delivers data capture at scale, enabling Workday customers to gain deeper insights (e.g., fraud detection) and find new opportunities to keep their businesses moving forward. 

“At Workday, we believe enterprise software should simplify how organizations manage finance, HR, and planning. Google Cloud’s Procurement DocAI, combined with our document processing machine learning models, enables streamlined receipt intake for our customers at global scale.” - Shane Luke, VP Machine Learning & AI, Workday

Incorporating Procurement DocAI’s multi-language support into Workday applications means faster innovation for customers to support their global deployments. Expanding languages to include French, German, and Spanish enables Workday to extend the reach of its solution to serve more customers around the world. It also offers higher data accuracy in data extraction, with an F1 score1 (measure of model’s accuracy) of > 85% for receipts, enabling a high level of satisfaction. Additional support in Workday for other languages and more documents like supplier invoices is in the near future.

The partnership between Google Cloud and Workday is just one of the latest examples of how we’re providing AI-powered solutions to solve business problems.

Procurement DocAI accelerates critical document processing

Procurement DocAI is built on the recently announced Document AI platform, a unified console for document processing. Customers can easily create and customize all of the specialized parsers (e.g., invoices and receipt parsers) on the platform without the need to perform additional data mapping or training. All of Google Cloud’s specialized parsers are fine-tuned to achieve industry-leading accuracy, helping customers and partners confidently unlock insights from documents with machine learning.

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To learn more about how to get started with Procurement DocAI to automate your document workflows, check out this step-by-step guide.


1. Google Internal Data