Getting support

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Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Cloud Translation on Stack Overflow. Use the tag google-translate for questions about the Cloud Translation API. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Translation

Join the google-translate-api Google group to discuss the Cloud Translation API and receive Cloud Translation announcement and updates.

You can also visit the Google Cloud Slack community to discuss the Cloud Translation API and other Google Cloud products. If you haven't already joined, use this form to sign up.

File bugs or feature requests

From the Translation documentation, click the "Send feedback" link near the top right of the page. This opens a feedback form. The comments you submit will be reviewed by the Translation team.

Common support questions

How do I disable billing?

To disable billing for your project, do the following:

  1. Go to the Google Cloud console.
  2. Select a project.
  3. In the sidebar on the left, select Billing.
  4. At the top of the page, select Cancel Billing.

After you disable billing, you will receive one last bill for charges that occurred between the beginning of the billing cycle and when you cancelled.

Caution: When you disable billing, it is disabled for all services in that project. You can not disable billing for individual services or APIs. For more information, see the Google Cloud console billing help guide.

What are my support options?
We invite users to post their questions in our discussion forum. Our team actively monitors your posts and answers questions, although we cannot guarantee a response. We understand that different customers have different needs, and we plan to announce additional support options in the future. For specific billing questions, please use the billing support form so that your question can be addressed by the billing team.
Premium support is available for our larger customers, at a charge. Please contact us if you are interested in this service.
Are calls to the discover supported language charged?
No. There is no charge for calls to the get languages method.
Will I be billed for requests that aren't translated?
If the translation result is successfully returned with an HTTP response code of 200, you are charged for the request. Note that this applies even if the source and target languages are the same. You will not be charged for requests that return with an HTTP response error code.
Are bulk or discount pricing available?
Use of the Cloud Translation API is currently charged at a flat rate, though this may change in the future. If you have any commercial enquiries please contact us.
Can I increase my translation limits?

To view or change usage limits for your project, or to request an increase to your quota, do the following:

  1. If you don't already have a billing account for your project, then create one.
  2. Visit the Enabled APIs page of the API library in the Google Cloud console, and select an API from the list.
  3. To view and change quota-related settings, select Quotas. To view usage statistics, select Usage.
Are there any payment options besides by credit card?
Yes, offline payment is now possible for those customers who expect to use more than 1M characters per day. Please contact us.
I changed my credit card and Google is unable to bill me. What do I do?
To update the billing information or to request a re-billing of a failed request:
  1. Go to the Google Cloud console.
  2. Select a project.
  3. In the sidebar on the left, select Billing.
  4. Select Billing settings and edit, add, or remove your payment information.