Troubleshoot online mode

This article describes how to troubleshoot and potentially resolve issues with Transfer Appliance online mode.

Not configured for online operations

Error:

This appliance has not been configured for online operations.

Solution:

If you ordered an online appliance and received this error, contact Transfer Appliance Team at data-support@google.com.

If you ordered an offline appliance, this message is expected. Offline appliances do not support online mode. If you need further assistance, contact Transfer Appliance Team.

Credential file is missing

Error:

An error occurred while running hta containers: "credential file: '/tmp/key.json is missing"

Solution:

Verify that you did the following items:

Failed to run containers binary

Error:

An error occurred while running hta containers: "Failed to run HTA containers binary \"opt/ta_containers/ta_containers\": exit status 1"

Solution:

Contact Transfer Appliance Team at data-support@google.com for assistance.