This article describes how to troubleshoot and potentially resolve issues with Transfer Appliance online mode.
Not configured for online operations
This appliance has not been configured for online operations.
If you ordered an online appliance and received this error, contact Transfer Appliance Team at email@example.com.
If you ordered an offline appliance, this message is expected. Offline appliances do not support online mode. If you need further assistance, contact Transfer Appliance Team.
Credential file is missing
An error occurred while running hta containers: "credential file:
'/tmp/key.json is missing"
Verify that you did the following items:
- Prepared IAM permissions and storage.
- Created a service account key for the user-managed service account.
- Renamed the service account key to
- Uploaded the service account key to
/tmpon the appliance.
Failed to run containers binary
An error occurred while running hta containers: "Failed to run HTA
containers binary \"opt/ta_containers/ta_containers\": exit status 1"
Contact Transfer Appliance Team at firstname.lastname@example.org for assistance.