This page describes the high-level procedure for ordering, installing, and returning Transfer Appliance. It includes the expected interactions between you and Google.
Preparing for an appliance
To prepare for Transfer Appliance, do the following:
When you're ready to transfer your data, apply for Transfer Appliance.
When we've accepted your application for Transfer Appliance, we'll send you an email to complete a site survey. This survey ensures that we select the correct appliance for your needs and collects the address that we'll ship the appliance to.
When we're ready, we'll send you an email to do the following:
Prepare the destination Cloud Storage bucket. This is the bucket where we'll store the data transferred to the appliance.
Prepare the Cloud KMS key. We'll use this key to encrypt your data on the appliance.
Provide Transfer Support with bucket configuration data. We'll use the bucket configuration data to transfer the data from the appliance to your Cloud Storage bucket.
Receiving an appliance
To receive an appliance, follow these steps:
Track the appliance shipped to you. We'll email you when it is delivered to your shipping address. Verify the package contents to ensure that you have everything required to use the appliance.
Before connecting the appliance to your network, validate that it hasn't been tampered with during shipping.
Contact Transfer Appliance Team with the Transfer Appliance Attestation Passcode returned by the appliance. Transfer Appliance Team will either provide you with login credentials if the appliance hasn't been tampered with, or arrange to ship another appliance to you if the appliance has been tampered with.
After receiving login credentials from Transfer Appliance Team, do the following:
Capturing data to the appliance
To capture your data, follow these steps:
Use copy tools of your choice to copy data to the appliance.
After you've completed all copying to the device, finalize the copied data to prepare for shipping.
Verify that you've copied all data to the device before finalizing. Finalizing the data removes the decryption key from the device and prevents you from copying additional data without deleting all data previously copied.
As part of the finalization step, email Transfer Appliance Team the finalization passcode to request a shipping label.
Transfer Appliance Team will email you a shipping label to print. Once you have the shipping label, package and return the appliance.
Completing your copy
After returning the appliance, do the following to complete your transfer:
Verify we've received your appliance.
Transfer Appliance Team emails you when we receive your appliance at our data transfer center. We'll start transferring data from the appliance to the Cloud Storage bucket indicated in Prepare the destination Cloud Storage bucket.
You may request the status of the copy job by contacting Transfer Appliance Team.
Verify that we completed your transfer.
Transfer Appliance Team emails you when we've completed transferring data from the appliance to your Cloud Storage bucket.
Validate your data in the destination Cloud Storage bucket to verify that your data transferred as you expected.
Optional: You may request a Transfer Appliance wipe certificate to verify that we've securely wiped all data after copying it to Cloud Storage. If you're interested in a wipe certificate, contact Transfer Appliance Team.
After transfer is complete, we'll send an invoice for the Transfer Appliance.