Procedure guide

This page describes the high-level procedure for ordering, installing, and returning Transfer Appliance. It includes the expected interactions between you and Google.

Before you begin

Before ordering, use the following checklist to ensure that your environment supports using Transfer Appliance.

  • Review the Transfer Appliance specifications and confirm the following for your facility:

    • Power capabilities
    • Cooling capabilities
    • Physical space requirements
  • Identify the servers and the folders that contain data to transfer.

  • Confirm that employees performing the transfer have the correct permissions to access the data for the transfer.

  • Review that your data meets the following criteria:

    • Individual files are less than 5 terabytes (TB) in size.

    • File names follow object naming guidelines.

    • Files are regular files or Unix-style hidden files. Unix-style hidden files start with a . character.

    • Folders contain files. Empty folders are not created in Cloud Storage, because objects don't reside within subdirectories within a Cloud Storage bucket.

    • The maximum path length is 1024 bytes, which includes the optional object prefix specified when you provide Transfer Appliance Team with bucket configuration data.

Prepare for the appliance

To prepare for Transfer Appliance, do the following:

  1. When you're ready to transfer your data, apply for Transfer Appliance from the same Google Cloud project as your destination Cloud Storage bucket.

    When applying for Transfer Appliance, you can choose to use your appliance in either offline mode or online mode. Offline mode allows you to copy data to the appliance. When the appliance is full, you send the appliance back to us.

    Online mode enables streaming data copied to the appliance to your Cloud Storage bucket. If you select online mode, you can toggle between offline and online mode once you have the appliance. However, if you select offline mode, you cannot toggle modes once you receive your appliance.

  2. When we've accepted your application for Transfer Appliance, we'll send you an email to complete a site survey. This survey ensures that we select the correct appliance for your needs and collects the address that we'll ship the appliance to.

  3. When we're ready, we'll send you an email to prepare IAM permissions and storage.

    This step prepares the Cloud Storage bucket to store your data and the Cloud KMS keys used to encrypt your data on the appliance.

Receive the appliance

To receive an appliance, follow these steps:

  1. Track the appliance shipped to you. We'll email you when it is delivered to your shipping address. Verify the package contents to ensure that you have everything required to use the appliance.

  2. Before connecting the appliance to your network, validate that it hasn't been tampered with during shipping.

    Contact Transfer Appliance Team with the Transfer Appliance Attestation Passcode returned by the appliance. Transfer Appliance Team will either provide you with login credentials if the appliance hasn't been tampered with or arrange to ship another appliance to you if the appliance has been tampered with.

  3. After receiving login credentials from Transfer Appliance Team, do the following:

    1. Configure IP network ports.
    2. Connect the appliance to your network.
    3. Configure the appliance software.

Copying data to the appliance

To capture your data, follow these steps:

  1. Use copy tools of your choice to copy data to the appliance.

    • If you selected an online-capable appliance and enabled online copy on the appliance: The appliance streams the data you copy to the appliance to your Cloud Storage bucket. Files and empty directories are deleted from the appliance after they're successfully copied to your Cloud Storage bucket.

    • If you selected an offline-only device or disabled online copy on the appliance: After you complete all copying to the appliance, finalize the copied data to prepare for shipping.

  2. Verify that you copied all data to the appliance before finalizing.

  3. Finalize copied data.

  4. Enter the passcode returned by the ta finalize command in the form included in the email titled Google Transfer Appliance Return Instructions sent by the Transfer Appliance Team.

    To view the passcode again, run ta status.

    The Transfer Appliance Team responds with the shipping label for the Transfer Appliance for the given passcode.

  5. Once you receive the shipping label, turn off the appliance and disconnect all cables to it.

  6. Once you have the shipping label, package and return the appliance.

Complete your copy

After returning the appliance, do the following to complete your transfer:

  1. Verify we've received your appliance.

    Transfer Appliance Team emails you when we receive your appliance at our data transfer center. We'll start transferring data from the appliance to the Cloud Storage bucket indicated in Prepare IAM permissions and storage.

You may request the status of the copy job by contacting Transfer Appliance Team.

  1. Verify that we completed your transfer.

    Transfer Appliance Team emails you when we've completed transferring data from the appliance to your Cloud Storage bucket.

  2. Validate your data in the destination Cloud Storage bucket to verify that your data transferred as you expected.

  3. Optional: You may request a Transfer Appliance wipe certificate to verify that we've securely wiped all data after copying it to Cloud Storage. If you're interested in a wipe certificate, contact Transfer Appliance Team.

  4. After transfer is complete, we'll send an invoice for the Transfer Appliance.