Billing Questions

To get help with general Transfer Appliance billing questions, email Transfer Appliance support.

Staging buckets

  • Billing start date for Transfer Appliance staging buckets: The business day after Google sends the customer a notification that the data has been uploaded.
  • Billing end date for Transfer Appliance staging buckets: The business day after rehydration has completed or when Google deletes the staging bucket, whichever occurs first.

Calculation of use fees or late days

Only weekdays count towards usage. The usage period starts the day after you receive Transfer Appliance. The usage period ends the day before you have Transfer Appliance picked up for return shipment. For more information, see Pricing.

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