Value Add Services
Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.
Exclusive to Premium Support customers.
Assured Support was built specifically for regulated customers and enterprises with compliance requirements. This service ensures your Premium Support cases are handled by US persons, in US locations. Exclusive to Premium Support customers.
TAAS helps your business to get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.
Exclusive to Enhanced Support customers.
“The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support.”
Learn more about Cloud Customer Care
Visit the Google Cloud Technical Support Services Guidelines (TSSG)
Learn more about GCP Support languages availability and working hours for English, Japanese, Mandarin Chinese, and Korean.