Premium Support
A tailored, proactive service that fulfills your needs rapidly. Keep informed, engaged, and have seamless interactions with Google Cloud experts.
24/7, 15-minute initial response time for business-critical issues
Proactive guidance from a named Technical Account Manager
Customer Aware Support: awareness of your architecture and projects, to quickly solve issues
Ability to further tailor your experience with Value-Add Services
Key features
You at the center of your support experience
Experience world-class technical guidance
Boost your workloads with proactive expert guidance from a named Technical Account Manager.
Get frequent health checkups for your cloud infrastructure
Measure progress and proactively address possible roadblocks to your business objectives with Operational Health Reviews.
Gain readiness for your events, launches, and migrations
Plan, test, and execute major activities on your workloads with Event Management Service.
Tailor support to meet your needs with Value-Add Services
Advance business goals with Value-Add Services, as additional purchases for Premium Support customers:
Assured Support: delivers regulatory compliance controls
TAM Services: enables expanded Technical Account Manager coverage
Mission Critical Services: maximizes readiness and attention for your highest stakes environments
Customers
Learn about our customers' experiences with Premium Support
We use Premium Support to confidently execute on our plan to move the majority of our infrastructure to the cloud. The assigned Technical Account Managers provided us with a clear approach and plan for workload migration with little to no downtime. Our business realized accelerated innovation and customer service.
Javier Llinas, VP IT Infrastructure
The Customer Care portfolio
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
Pricing
$29/month + 3% of monthly charges
$500/month +3% of monthly charges
$12.5K/month +4% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
8/5 response for high-impact issues
24/7 response for high- and critical-impact issues
24/7 response for high- and critical-impact issues
English
English, Japanese, Mandarin, Chinese, and Korean
English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Value-Add Services available for additional purchase
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Pricing
$29/month + 3% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
8/5 response for high-impact issues
English
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Pricing
$500/month +3% of monthly charges
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$12.5K/month +4% of monthly charges
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
Google Cloud Customer Care services pricing
Pricing for Standard Support, Enhanced Support, and Premium Support consists of a monthly fixed base fee, plus a percentage for monthly charges. To generate an estimate, use the Google Cloud Pricing Calculator.
Purchase Standard Support or purchase Enhanced Support. Contact sales to purchase Premium Support.
Basic Support | Standard Support | Enhanced Support | Premium Support |
|---|---|---|---|
Multi-channel billing support, included | $29 per month + 3% of monthly charges fee | $500 per month + 3% of monthly charges fee | $12.5K per month + 4% of monthly charges fee; estimate cost with Google Cloud Pricing Calculator or contact sales to learn more |
*Pricing subject to change.
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