Transitioning from Role-Based Support

This page explains how to transition from Role-Based Support to Standard or Enhanced Support using the Google Cloud Console.

Before you begin

  • You must have a Google Cloud organization, and the Organization Administrator (roles/resourcemanager.organizationAdmin) role for the organization.

    To create an organization and add the role, visit Creating and managing organizations.

    If you don't have the role for an existing organization, contact an Organization Administrator for access.

  • You must have a Cloud Billing account to fund the support base fee.

    To create an account, see Create, modify, or close your Cloud Billing account.

  • You must set up Identity and Access Management (IAM) to manage how users in your organization access and use the support. To set up IAM, visit Access control.

Set up Identity and Access Management (IAM)

To use Standard and Enhanced Support, you must set up Identity and Access Management (IAM).

To convert your current Role-Based Support users to IAM roles, you can download a CSV file of Role-Based Support users and use the file to determine which IAM roles to grant to your users.

Download list of Role-Based Support users

  1. In the Google Cloud Console, go to the Support page.
    Go to the Support page

  2. Select Settings.

  3. In the dashboard, view the table of Role-Based Support users and click Download as CSV.

Grant IAM roles to Role-Based Support users

To set up IAM, visit Access control.

Purchase the offering

To purchase Standard Support or Enhanced Support:

  1. In the Google Cloud Console, go to the Support page.
    Go to the Support page

  2. Click Overview to view your dashboard.

  3. Go to the Support Information card and select View Support Offerings.

  4. Under Enhanced Support or Standard Support, click Buy Now.

  5. In the drop-down list, select the Google Cloud organization resource for the offering. Click Continue.

  6. In the drop-down list, select the Cloud Billing account for the support offering's base fee.

  7. Read and agree to the terms of service.

  8. Click Complete Purchase.

Set up support features

To set up your support features, refer to the following documentation based on your offering:

After you've set up your features, you are ready to start using support. You can view and manage support cases that have transitioned from the Google Cloud Support Center (GCSC) to the Google Cloud Console.

What's next