Cloud Support API overview

The Cloud Support API is available to Customer Care customers with Standard, Enhanced, or Premium Support. Your team can use it to programmatically create and manage support cases. Alternatively, if you prefer to use a UI, you can learn how to do that by reading Manage support cases.

When to use the Cloud Support API

The Cloud Support API exposes endpoints that you can call to create and manage support cases in Customer Care. By using it, your team doesn't need to go into Google Cloud console to manage cases anymore. Instead, you can manage cases directly in your customer relationship management (CRM) system, if you have one.

The Cloud Support API can connect your CRM to Customer Care.

That's useful, because then your team doesn't need to learn a new UI in which to manage support cases. It can also help you with compliance-related concerns. For example, if you can't allow everyone in your organization to use Google Cloud console, they can use the Cloud Support API to manage cases instead.

Examples of what you can do with the Cloud Support API:

  • Create and manage support cases.
  • List, create, and download attachments for cases.
  • List and create comments in cases.

Pricing

If you have Standard, Enhanced, or Premium Support, you can access the Cloud Support API. There's no extra fee to use it.

What's next

To get started with the Cloud Support API, follow the steps at Getting Started.

If you have Premium Support, you can also contact your Technical Account Manager for help.