This document explains how to sign up for Standard Support using the Google Cloud Console and set up the offering's support features.
Before you begin
You must have a Google Cloud organization, and the Organization Administrator (
roles/resourcemanager.organizationAdmin) role for the organization.
To create an organization and add the role, visit Creating and managing organizations.
If you don't have the role for an existing organization, contact an Organization Administrator for access.
You must have the Support Account Administrator (
roles/cloudsupport.admin) role. To learn how to assign yourself the role, visit Access control.
You must have a Cloud Billing account to fund the Standard Support base fee. To create an account, see Create, modify, or close your Cloud Billing account.
Purchase the offering
To purchase Standard Support:
In the Google Cloud Console, go to the Support page.
Go to the Support page
Click Overview to view your dashboard.
Go to the Support Information card and select View Support Offerings.
Under Standard Support, click Buy Now.
In the drop-down list, select the Google Cloud organization resource for the offering. Click Continue.
In the drop-down list, select the Cloud Billing account for the Standard Support base fee.
Read and agree to the terms of service.
Click Complete Purchase.
Set up Identity and Access Management (IAM)
You use Identity and Access Management (IAM) to manage how users in your organization access and use Standard Support. To set up IAM, visit Access control.
Set up support features
The following sections describe how to set up the features included in Standard Support. After you set up the features, you can start using the offering.
Active Assist recommendations help you optimize your Google Cloud resources. You can access the recommendations through the Cloud Console. As a Standard Support customer, you have an extended quota to the Recommender API.
To learn about Recommender and enable the Recommender API, visit the Recommender documentation.
- Create or manage support cases.
- Follow best practices for working with Customer Care.
- Learn about the language support and working hours for Customer Care when you submit a support case.