All Google Cloud accounts get free billing and payments support. This page tells you how to contact Cloud Billing Support if you need help with your Cloud Billing account, and shows you where to get more information about managing your billing account.
Cloud Billing Support is available in several regions and languages. For information about support availability, see Google Cloud Support plans.
You can get interactive help in the Google Cloud console with the interactive billing assistant.
How to contact Cloud Billing Support
For Billing Administrators
For Cloud Billing accounts you own, follow this link to contact Cloud Billing Support. Note that you must be a billing administrator on at least one Cloud Billing account to use this contact method.
When you create a support case, select Billing as the issue category.
If you get an error message when you attempt to contact Cloud Billing Support, consider the following options:
- Sign into a billing administrator account or ask a billing administrator on the Cloud Billing account to contact support on your behalf.
- If you use Google Cloud through a reseller or other Google Partner, you must contact them for billing support.
Alternative options to contact support
If you are not a billing administrator on at least one Cloud Billing account, and you don't know how to contact your billing administrator, visit our contact troubleshooter to find an alternative contact option, depending on your issue.
Other Cloud Billing resources
Documentation: The Cloud Billing documentation contains useful articles that can help you manage your billing account, modify settings, and resolve common issues.
Google Cloud console: The Cloud Billing page in the Google Cloud console is where you make changes to your billing account settings, set up budgets and alerts, view payment history, and export billing data.
Get billing support for other Google products
If you are having trouble with the billing account associated with your Google Maps Platform projects or with your Google Workspace account, other troubleshooting tools and contact options are available.
Google Maps Platform
Google Maps Platform customers need a valid Cloud Billing account to use the Google Maps Platform APIs.
To get billing support for your Google Maps Platform account:
In the Google Cloud console, visit the Google Maps Platform support page.
In the project drop down ( My Project) at the top of the Google Cloud console page, select the project related to your Google Maps Platform billing question.
- To view the support form, the project you select must contain at least one enabled Google Maps Platform API.
- To file a Google Maps Platform billing support case, you need to be a Project Owner or Project Editor on the selected project.
In the Contact Maps Platform Support form, set the Issue type to Billing issue.
Fill out the rest of the form fields in detail, and then click Submit.
After you submit the form, a new support case is created. It may take a few minutes to create your case.
To troubleshoot issues with a suspended Google Workspace account or service, including making sure you have a valid form of payment set up, visit the Billing & payment issues docs in Google Workspace Admin Help.
If you have lost access to the billing administrator account associated with a Google Workspace account, you need to contact your Super Administrator for assistance or contact Google Workspace Admin support.
If you are a reseller for Google Workspace services, see our Support for Google Workspace resellers page for information about the Customer Care Portal.