Google Cloud Platform Support plans

Get flexible plans that provide fast response times, proactive solutions, and an engineering-driven approach to achieving your business goals.

Why Google Cloud Platform Support

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Prevent downtime and issues

Google Cloud Platform Support can help prevent issues from arising in the first place. Our support engineers help you identify improvements to achieve long-term success. This proactive approach flags potential problems to avoid system downtime.

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Work engineer to engineer

When you need us, our technical support engineers are here to listen and help. We find the root of the problem quickly and provide long-lasting solutions that prevent the issue from happening again.

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Tailor to your evolving needs

Invest in your cloud infrastructure with quick, yet thorough solutions from our Support engineers. Whether you’re facing a technical challenge or looking to build a new feature, Google Cloud Platform Support has plans to fit your needs and budget.

When customers run into challenges with Google Cloud, TSEs are here to offer solutions and improve overall supportability.

Luke Stone, principal technical solutions engineer, Google Cloud
Role based support

Role-Based Support

Role-Based Support provides developers and production managers customized services based on the usage and response time that works best for their business.

Predictable pricing

Eliminate variable platform usage charges, only pay for what you use, and file unlimited cases. Pricing is a flat monthly fee with no long-term commitments.

Customizable and flexible services

Customize Role-Based Support to the needs of your business and change service entitlements as your business evolves.

Support plans

Role-Based Support

You can combine seats from development and production.

Enterprise Support

Basic

Billing support and read-only access to break/fix cases

Free

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Development

In-depth investigation and response for developers

$100

per month/user

Pricing example
For 2 development roles:
2 x $100 = $200
Total per month: $200
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Production

Fast, thorough response for those managing live solutions

$250

per month/user

Pricing example
For 2 development roles and 3 production roles:
2 x $100 = $200
3 x $250 = $750
Total per month: $950
Sign up
Business-critical

Strategic guidance and 15-min response time for P1 cases

Pricing example
For $1.1M in monthly usage:
$150,000 x 9% = $13,500
$250,000 x 7% = $17,500
$600,000 x 5% = $30,000
$100,000 x 3% = $3,000
Total based on monthly usage: $64,000
  • Case, phone, and chat support for billing issues only
  • 4-hour response time
  • Cases for technical support
  • Cases, phone, and chat for billing support
  • 24/5 for high-impact issues
  • 1-hour response time
  • Cases and phone support for technical issues
  • Cases, phone, and chat for billing support
  • 24/5 for high-impact issues
  • 24/7 for critical-impact issues
  • Technical support escalations
  • 15-minute response time
  • 24/7 for critical-impact issues
  • 24/7 for high-impact issues
  • Training
  • Technical Account Manager
  • Quarterly business reviews
  • Cloud strategy and roadmap
  • Implementation guidance
  • Technical support escalations
Calculate Estimated Cost Calculate Enterprise support cost

Our TAM team embraced our audacious goal; they worked as an extension of our migration team and were proactive and responsive during this critical period.

Ben McCormack, VP of operations, Evernote

Support resources

Partner and Professional Services

Enhance your Google Cloud experience with consulting, training, managed services, and more.

Google Cloud

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Role-Based Support

Fast and expert support for developers and production managers.

Enterprise Support

Business-critical support with technical account management.

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