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Google Cloud support

Google Cloud support

Customers can submit a support case in console. To become a customer or add services to your Google Cloud account, contact sales.
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Google Cloud Platform

Support plans and pricing

All Google Cloud customers get basic support for free. You can upgrade to premium support packages, which grant 1:1 access to a team of expert engineers.

Billing issues

Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.

Free trial support

We want to help you get the most out of your free trial. Start a chat with our support team to get technical guidance.

Check service disruptions

Check the Status Dashboard for known disruptions. You can also subscribe to the Cloud Incidents JSON Feed or RSS Feed for push updates.

Community support

Review online forums for support from GCP enthusiasts, experts, and Google employees.

File a case

Administrators can submit a new case or review status of a current case in console.

Documentation

Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.

Getting started guide

Check out how to get Role-based and Enterprise Support and other useful Support resources.

Support for related products 

Apigee

Learn about popular topics, find resources, and get in touch with the Apigee support team.

Firebase

Get email support, review FAQs and release notes, and get answers from the Firebase community.

Cloud Identity

Get articles, answers, and best practices guides to help you get the most out of Cloud Identity.

Google Workspace

Chat, phone, and written support

24/7 support for IT administrators is included in your paid subscription.

Google Workspace Administrator Help Center

Explore support articles on setup and migration, billing, security, reports, and more.

Finding your PIN

Locate your administrator PIN, which you'll need to provide when you contact Google Workspace phone support.

Verifying your domain

Verifying is simple to do and ensures that only you can use your domain name.

Setting up email with MX records

If your users aren’t receiving email at their new Google Workspace address, MX records could be the culprit.

Integrating Outlook and Exchange with Google Workspace

Get details on using Outlook to manage Google Workspace mail, calendars, and contacts, setting up email in two inboxes using dual delivery, and more.

Resetting passwords

See simple steps to reset a user’s password if they forgot or if you think their account has been compromised.

Fixing payment and billing issues

Troubleshoot issues with a suspended account or services, including making sure you have a valid form of payment set up.

Google Maps Platform

All users receive free Google support, which includes one-hour response times for critical issues and 24/5 online support. You can also access community-based technical support.

Google Maps Platform FAQs

Learn how free Google support has been expanded to include all customers with a Google Maps Platform billing account.

Community support

Get answers from Google Maps Platform enthusiasts, experts, and Google employees on Stack Overflow.

Maps API Public Issue Tracker

View open issues, submit feature requests, track ongoing issues, and send feedback to Google's engineering and support staff.

File a case

Customers can create a support case by filling out the form on the Maps Platform Support page in the Google Cloud Console.

Documentation

Get API-specific documentation, in-depth tutorials, and more.

Take the next step

Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

Contact sales

Take the next step

Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

Contact sales