Support

Find live support, developer communities, and self-service help for GCP, G Suite, and other Google Cloud products.

Google Cloud Platform
We offer a variety of ways to get support, including basic billing support at no charge, paid packages, and developer communities. Review common questions and find quick links here.

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Support packages
All GCP customers get basic support for free. You can upgrade to premium support packages, which grant 1:1 access to a team of expert engineers.
Billing issues
Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.
Free trial support
We want to help you get the most out of your free trial. File a case and our support agents will get back to you, usually within one business day.
Check service disruptions
Check the Status Dashboard for known disruptions. You can also subscribe to the Cloud Incidents JSON Feed or RSS Feed for push updates.
Community support
Review online forums for support from GCP enthusiasts, experts, and Google employees.
File a case
Administrators can submit a new case or review status of a current case in Console.
Documentation
Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.
Getting Started Guide
Check out how to get Support and other useful Support resources.
G Suite
24/7 support from a real person is included with your paid subscription to G Suite. And our Administrator Help Center is filled with articles and answers to help you set up and use G Suite tools and services.

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Verifying your domain
Verifying is simple to do and ensures that only you can use your domain name.
Setting up email with MX records
If your users aren’t receiving email at their new G Suite address, MX records could be the culprit.
Integrating Outlook and Exchange with G Suite
Get details on using Outlook to manage G Suite mail, calendars, and contacts, setting up email in two inboxes using dual delivery, and more.
Resetting passwords
See simple steps to reset a user’s password if they forgot or if you think their account has been compromised.
Fixing payment and billing issues
Troubleshoot issues with a suspended account or services, including making sure you have a valid form of payment set up.
Chat, phone, and written support
24/7 support for IT administrators is included in your paid subscription.
G Suite Administrator Help Center
Explore support articles on setup and migration, billing, security, reports, and more.
Drive Enterprise Help Center
Access support article on Drive Enterprise features and billing.
Google Maps Platform
All users receive free Google support, which includes one-hour response times for critical issues and 24x5 online support. You can also access community-based technical support.

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Google Maps Platform FAQ
Get details on how free Google support has been expanded to include all customers with a billing account, including those who use Google Maps Platform for free.
Transition to new pricing structure
If you need help transitioning your account to the new pricing structure, please use our transition tool before filing a case.
Community support
Get answers from Google Maps Platform enthusiasts, experts, and Google employees on Stack Overflow.
Maps API Public Issue Tracker
View open issues, submit feature requests, track ongoing issues, and send feedback to Google's engineering and support staff.
File a case
All customers get billing and technical support. Customers can create a support case by filling out the form on the Maps Platform Support page in the Google Cloud Console.
Documentation
Get API-specific documentation, in-depth tutorials, and more.
Cloud Identity
24/7 support from a real person is included with your paid subscription. And our Help Center is filled with articles, answers, and best practices guides to help you get the most out of Cloud Identity.

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Google Cloud Directory Sync
Understand how to synchronize the data in your Google domain with your Microsoft® Active Directory™ or LDAP server.
Billing basics
Review plan options and details on how billing works.
Upgrading to Cloud Identity Premium
If you have the free edition with GCP or G Suite, you can sign up for Cloud Identity to start using device management, user provisioning, directory management, and other advanced security features.
Security Center
Get tips for setting up and customizing your security center dashboard and reports.
Admin Console overview
Understand how to access and get the most out of your Admin Console.
Cloud Connect Community
Review online forums for support from Cloud Identity enthusiasts, experts, and Google employees.
Chat, phone, and written support
24/7 support for IT administrators is included with your paid subscription.
Cloud Identity Help Center
Explore support articles on getting started, syncing user data, managing mobile devices, billing, and more.
Firebase
All Firebase projects come with email support from Firebase staff. Here you can get expert support, review FAQs and release notes, and get answers from our community.

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Upgrading to Firebase
Get details on how to add Firebase to an existing Google project.
Projects and the Firebase Console
Understand how to set up a project and what you can do with your console.
Pricing
Review product pricing, what comes with different plans, and how usage works.
Analytics
Learn more about what you can do with Google Analytics for Firebase.
Develop
Explore FAQs on Cloud Messaging, Realtime Database, and more.
Firebase Support Center
Check the current status of Firebase services, explore detailed guides, review release notes, and more.
Get expert support
Accounts are limited to ten troubleshooting questions per year, but have unlimited support for billing-related issues, account-related issues, and incident reports.
Hire
Get live support or visit the Help Center to get your questions answered.

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How to buy Hire
Hire is available as a G Suite add-on to current customers in the U.S.
Request a demo
Tell us a little bit about your business and we’ll send you a free demo.
Billing
Hire offers an annual 12-month agreement, paid monthly. Review FAQs and details on billing plans.
Getting started as a Recruiter
If you want to use Hire to streamline your recruiting process, you can explore the Help Center and learn how to quickly set up your account.
About Hire
Hire is a recruiting app integrated with G Suite that enables teams to find, evaluate, and engage the best candidates.
Chat, phone, and written support
24/7 support for IT administrators is included with your paid subscription.
Hire Help Center
Explore support articles about setting up, managing candidates, reporting, and more.
Apigee
Get expert support, learn how to review your open cases, and get answers from our community.
Support Portal
Open a new support ticket and review your open cases in the Apigee Support Portal for Enterprise Customers.
Community support
Get answers, ideas, and support from the Apigee Community.
Anvato
Anvato, part of Google Cloud Platform, is a leader in video technology and has a solid track record of working with some of the largest and most demanding programmers and media companies in the world.
Contact us
Fill out a contact form to get support or request a demo or more information about Anvato.
Zync Render
Review answers to common questions on billing, installation, and running jobs.

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Billing
Get details on free trial credits, converting your account from a free trial to a paid account, and how render time billing is counted.
Installation and setup
If you’re having trouble with the plugin installer, you can start by reviewing known issues.
Project setting
Review answers on networking setup, deleting files from storage, and more.
Jobs
Troubleshoot job activity issues, missing files, download times, and more.
Get support
Support is available M–F, 24 hours a day.
Email us at zync-support@google.com.
FAQs
Explore more answers to your questions about support products, preemptible VMs, the web console, and more.
Jamboard
Review answers to common questions on getting started and managing your Jamboard.

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Quick Start Guide
Learn about Jamboard features including presenting your Jam to a Hangout, connecting two or more Jamboards, and adding photos or Google Drive content.
Known Issues
Review our regularly updated list of known issues.
Manage Your Jamboard
Learn how to use the Jamboard Admin console to view, modify, and update settings for your Jamboard.
Phone and written support
Review what’s included with your Jamboard subscription. IT administrators can access support through the admin console.
Jamboard Help Center
Explore support articles on setting up, managing your Jamboard, related apps, and more.
Hangouts Meets Hardware
Review help center articles on getting started, troubleshooting issues, and making the most of your hardware.

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Getting started
Review these simple steps to turn your meeting space into a video conference room: Review the setup requirements, set up your device, and then enroll your device.
Managing settings
Explore common settings, changing settings for specific devices, monitoring the status of devices, and more.
Billing
Get details for common billing questions. For any other billing questions, you can contact your Google Sales representative or reseller.
Frequently asked questions
Troubleshoot technical issues related to connectivity, the touchscreen, the camera, and more.
Hangouts Help Center
Explore support articles on getting started, setting up various devices, billing, and more.
Google Chrome Enterprise
Read articles and guides and troubleshoot issues for Chrome Browser, Chrome OS, Chrome kiosks, and Chromebooks.

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Chromebook Help Center
Learn how to set up, personalize, and manage the apps on your Chromebook.
Chrome Browser for enterprise release notes
Read up on the latest improvements and changes we’ve made to Chrome Browser.
Chrome device Quick Start Guide
Quickly set up Chrome devices for your organization with this step-by-step guide.
Chrome kiosk Quick Start Guide
Understand your options for creating a Chrome kiosk app and get started.
Known issues
Review the current list of known issues for Chrome devices.
Chrome Enterprise Help Center
Explore support articles on managing Chrome Browser, Chrome OS, printing from a Chrome device, and more.
Android Enterprise
Get details on how to set up Android across your organization, including Google Mobile Management and third-party Enterprise Mobile Management (EMM).

Popular topics

Setup options
Review options for setting up Android for your organization, including Google Mobile Management or a third-party EMM provider.
Conflicting accounts
If you’re prompted to resolve a conflicting account, it’s probably because you used your personal Google Account to set up your company’s domain.
Verification issues
If your organization is already a G Suite customer or has an account associated with another Google service, your domain is already verified. You probably just need to set up Android for your company.
Changing certain device settings
Read to troubleshoot App, contacts, and device setting issues.
Android Enterprise Help Center
Explore support articles on setting up Android for your organization, configuring settings, and more.