Use this page to determine how to get help with Cloud Storage, including getting help with reporting a bug or asking questions on Stack Overflow.

To get started using Cloud Storage, see the Quickstart Using the Console or Quickstart Using the gsutil Tool.

Support & help

Google Cloud Platform Support Packages provide a range of customized technical support options for customers of all sizes and needs. Bronze support is available for all customers free of charge and includes access to online documentation, community forums, and billing support. Paid technical support packages are also available.

If you have any questions or encounter any problems with Cloud Storage, please first read the FAQ. If you still need help, you can post your question to Stack Overflow. For more information on doing so, see Posting questions to Stack Overflow.

If you have product or documentation feedback, you can click "Send feedback" near the top right of a page on the Cloud Storage Documentation. This will open a feedback form. Your comments will be reviewed by the Cloud Storage team.

Billing issues and support

To view help topics related to billing and account issues, see the Google Cloud Platform Console Help Billing section.

If you have questions regarding your billing, you can request help with the billing support form.

To cancel billing, go to the Billing page of a project in the Google Cloud Platform Console. For more information, see Modify a project's billing settings in the Google Cloud Platform Console Help.


To receive Cloud Storage announcements, join the gs-announce group. Subscribe via email:

Use the Cloud Status Dashboard to check the status of Cloud Storage and incident reports.

Posting questions to Stack Overflow

If you have API, tool usage, or other software development-related questions, search for and post questions on Stack Overflow, using the official google-cloud-storage tag. Along with the large and active Stack Overflow community, our team will be actively monitoring your posts and answering questions that have this tag.

Before submitting a request to a discussion group, try the following:

  • Read the FAQ, which addresses many frequently asked Cloud Storage questions.

  • Enter one or more keywords of your question in the search box at the top of this page. Relevant results from the documentation pages on the Google Developers site are returned as well as relevant blog entries.

  • Search the Stack Overflow questions with the google-cloud-storage tag to see whether your questions have already been discussed.

When posting your questions to Stack Overflow, please provide these details in addition to the description of your question in order to help us diagnose any issues you encounter:

  • The operation you attempted, for example, GET or PUT.

  • The tool or library you use to interact with Cloud Storage.

If you can use gsutil to reproduce your issue, specify the -D option to display your request's HTTP details. Provide these details with your post to the forum as they can help us further troubleshoot your issue.

Samples and articles

Our How-to Guides provide walkthroughs and code samples for completing common tasks in Cloud Storage. See the Cloud Storage Tutorials for more in-depth examples.

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Cloud Storage Documentation