How to contact us

There are many ways to engage with us on Stackdriver. Below, you'll find information on how to get technical support, file bugs and feature requests, talk to other Stackdriver users, connect with Sales and billing, and make Stackdriver better.

Need technical support with Stackdriver?

Google Cloud Platform offers a variety of ways to get technical support for Stackdriver, including basic free support, paid support packages, and community support. For information about the types of support we offer, see Getting Support for Google Cloud Platform.

To get technical support:

  • If you have a paid technical support package, use the support center to file a case with us.

  • If you don't have a paid technical support package, but would like to explore support options, review and sign up for one of our support options.

  • If you would like to see if the Stackdriver community has discussed a similar issue, see Community Support to see the various community channels available.

If you're not sure if you have a paid technical support package, check your Cloud Support console:

Visit your Cloud Support Console

Found a bug in a Stackdriver product?

You can search issues and submit new bugs via our issue trackers. See the following table to search and report issues in Stackdriver:

List open Stackdriver Debugger issues Create new Stackdriver Debugger issue
List open Stackdriver Error Reporting issues Create new Stackdriver Error Reporting issue
List open Stackdriver Logging issues Create new Stackdriver Logging issue
List open Stackdriver Monitoring issues Create new Stackdriver Monitoring issue
List open Stackdriver Trace issues Create new Stackdriver Trace issue

The Stackdriver team reviews and tracks every new bug submitted by users. Expect to hear from us within 2 business days. To learn more about what to expect when you file a bug, see Bug reports.

Have a feature request for Stackdriver?

You can suggest a new feature or vote for an existing suggestion in our UserVoice community.

You can also request and vote for new features via our issue trackers; see above table.

Feature requests with more stars and, hopefully, comments from several users about how the feature would be useful are more likely to be considered. See Feature requests to learn more about how Google Cloud Platform tracks feature requests.

Want to talk to other Stackdriver users?

Sometimes, it's not clear what you need to do. Maybe you need a book recommendation. Maybe you don't know whether Stackdriver is down for you or for everyone. Talk to other users. And to Googlers. We'll get you going at google-stackdriver-discussion.

For specific technical questions, such as "How do I do this in Stackdriver?", we also sponsor several tags on Stack Exchange sites. See the following table to post questions and participate in Stack Exchange via Stack Overflow:

Stackdriver products on Stack Overflow Stack Overflow tag New questions
General Stackdriver questions stackdriver Ask a new question
about Stackdriver
Stackdriver Debugger google-cloud-debugger Ask a new question
about Stackdriver Debugger
Stackdriver Error Reporting google-cloud-error-reporting Ask a new question
about Stackdriver Error Reporting
Stackdriver Logging google-cloud-logging Ask a new question
about Stackdriver Logging
Stackdriver Monitoring google-cloud-monitoring Ask a new question
about Stackdriver Monitoring
Stackdriver Trace google-cloud-trace Ask a new question
about Stackdriver Trace

Want to speak with someone in Sales?

Just mention Stackdriver in your inquiry, and someone from the Google Cloud Platform Sales team will get back to you shortly.

Have a billing question?

Google Cloud Platform provides options for free and paid billing support.

For free billing support, use this form. For paid billing support, file a ticket.

Want to share your opinion on Stackdriver products?

Your feedback helps us improve Stackdriver. You can send feedback from your Cloud Console or your Stackdriver Monitoring console.

To send feedback from your Cloud Console:

  • At the top right of any page, click on Send feedback (the exclamation-mark icon):

    Cloud Console Feedback icon

  • This opens a dialogue where you can describe your issue or share your ideas:

    Cloud Console send feedback

  • You can also select Include screenshot to give us a clearer target for your feedback.

To send feedback from your Stackdriver Monitoring console:

  • At the top right of any page, click on Help (the question-mark icon) and then select Send Feedback:

    Monitoring Console Feedback

  • This opens a dialogue where you can describe your issue or share your ideas:

    Monitoring Console Feedback Panel

  • You can also select Include screenshot to give us a clearer target for your feedback.

If reporting an issue, please elaborate on what you did, what you expected to happen, and what actually happened. The more details you provide, the more likely it is we'll be able to quickly reproduce and resolve your issue.

In addition to bugs and feature requests, we're happy to receive any other feedback that you'd like to provide. Please provide as much detail as you can.

Once we receive your feedback, we will read it and either submit a new bug or add it to a known issue. We do receive a high volume of submissions; unfortunately, this means that we’re unable to respond directly to each one.

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Stackdriver Documentation