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Getting support

Before contacting support

To troubleshoot and resolve certain Anthos Service Mesh problems yourself, see Troubleshooting Anthos Service Mesh step-by-step. If other troubleshooting steps fail to resolve the problem, you can collect diagnostic logs and have them ready for Google Cloud Support to help you.

Support options

Google Cloud offers a variety of support packages to accommodate your support needs. All Google Cloud Support packages include support for Anthos Service Mesh for customers who have purchased Anthos licenses. If you have an existing Anthos license, you already have support for Anthos Service Mesh.

For existing generally-available products, such as GKE and Anthos clusters on VMware, Google Cloud Support offers first line support as usual. For more information, see the following support pages:

Version support policy

The objective of this Version Support Policy is to provide you the flexibility to schedule upgrades when it meets your business needs, while balancing the rapid evolution of Istio, Kubernetes, Anthos clusters on VMware, GKE, and Anthos Service Mesh.

To get support, you must install Anthos Service Mesh using the Google-signed images as described in the installation guides and restrict your usage to the supported features.

Support for Anthos Service Mesh follows the Anthos Version Support Policy. Google supports the current and previous two (n-2) minor versions of Anthos Service Mesh. The following table shows the supported versions of Anthos Service Mesh and the earliest end-of-life (EOL) date for a version.

Release version Release date Earliest EOL date
1.4 December 20, 2019 Unsupported (September 18, 2020)
1.5 May 20, 2020 Unsupported (February 17, 2021)
1.6 June 30, 2020 Unsupported (March 30, 2021)
1.7 November 3, 2020 December 10, 2021
1.8 December 15, 2020 December 10, 2021
1.9 March 4, 2021 December 10, 2021
1.10 June 24, 2021 March 24, 2022
1.11 October 6, 2021 July 6, 2022

Anthos Service Mesh 1.6, 1.5, and 1.4 are no longer supported. You must upgrade to Anthos Service Mesh 1.7 or later. For information on how to upgrade, see Upgrade Anthos Service Mesh.

For a list of the supported versions of GKE and Anthos clusters on VMware, see Supported environments.