Get support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Community resources are available for recommendations.

Ask a question on Stack Overflow

Ask a question about recommendations on Stack Overflow. Use the tag google-cloud-recommendations for questions about recommendations.

Discuss Vertex AI Search for retail

Join the cloud-recommendations-users Google group to discuss recommendations and receive recommendations announcements and updates.

You can visit the Google Cloud Slack community to discuss recommendations and other Google Cloud products. If you haven't already joined, use this form to sign up.

File bugs or feature requests

To file a bug or a feature request, file a support ticket. To set your ticket to the correct component, select the following fields.

For recommendations:

  • Category: Machine Learning
  • Component: Vertex AI Search for retail: recommendations
  • Subcomponent: Choose the subcomponent you are experiencing the issue with
    • Access & Permissions
    • Account Administration & Billing
    • API, SDK & Client Libraries
    • Outage & latency
    • Migration
    • Placement
    • Quality of Results
    • Feature Request
    • Quotas
    • Other

For search:

  • Category: Machine Learning
  • Component: Vertex AI Search for retail: search & browse
  • Subcomponent: Choose the subcomponent you are experiencing the issue with
    • Access & Permissions
    • Account Administration & Billing
    • API, SDK & Client Libraries
    • Autocomplete
    • Indexes
    • Indexing & serving
    • Dynamic Facets
    • Events Ingestion
    • Facets/Browsing
    • merchant center integration
    • Outage & latency
    • Product Data
    • Product Ingestion
    • Quality/Modeling
    • Feature Request
    • Quotas
    • Other

For more information on creating a support ticket, see Getting support.