Getting support

Get a Google support package

Google Cloud Platform offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see GCP Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about AI Platform on Stack Overflow. Use the tag google-cloud-ml-engine for questions about AI Platform. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support. We aim to answer all questions in reasonable time.

Older discussions about AI Platform use an older tag (google-cloud-ml).

Discuss AI Platform

Join the ml-engine Google group to discuss AI Platform.

You can also visit the GCP Slack community to discuss AI Platform and other GCP products. If you haven't already joined, use this form to sign up.

Get support for machine learning frameworks

AI Platform provides support for our tooling that enables the use of the following machine learning frameworks: TensorFlow, scikit-learn, and XGBoost. AI Platform does not provide direct support for these frameworks.

Please report bugs and feature requests for machine learning frameworks as follows:

Understand support for containers on AI Platform

AI Platform supports and maintains runtime versions for use with training and prediction.

The custom containers feature allows the option to use custom Docker images instead of the supported runtime versions. AI Platform provides support for tooling that enables the use of training with custom containers. AI Platform does not provide support for issues that arise from within a custom container.

File bugs or feature requests

From the AI Platform documentation, click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the AI Platform team.

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