Incident Response and Management (IRM) provides end-to-end incident life cycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages the breadth, depth, and freshness of ops data from other Google Cloud operations products to auto-correlate information in the context of the incident to produce insights and accelerate the investigation process.
Zero-config to launch your SRE journey
IRM codifies Google SRE incident response best practices, so users achieve the key SRE journey milestone of a process to manage production incidents. When paired with Cloud Monitoring, you don’t need to configure IRM to get started.
Insights to accelerate your investigation
Intelligent analysis of your Incident Response and Management operations data to quickly identify high-value information related to incidents. Machine learning will provide insights tuned to your environment, especially as your environment changes over time.
Easy constructs to quickly capture key incident response activities and decisions for later contextual presentation in IRM to improve median time to mitigation.
For Alerts, immediately review a chart of the violating metric, alert details, deep links to more ops data, and similar incidents—past or present—to quickly understand the extent of the alert and determine next steps.
Use Google SRE incident response roles (Incident Commander, Ops Lead, etc.) to command and control incidents and ensure there are no gaps or overlaps in the response.
Shift-handoff system to better facilitate the transfer of context between on-call shifts.
Immediately leverage Alert’s Slack configurations to indicate an incident’s primary communication channel and subscribe Slack channels to incident updates.
Escalated incidents and presets
Increase the awareness of large-scoped incidents among your team for better response coordination. Use IRM’s presets to expedite the process by pre-specifying summary templates, links to playbooks and other information, tags, and the stakeholders and external teams to keep informed.
The Incident API (alpha) provides extensibility to IRM’s UI for custom ChatOps plugins to update and track incidents from Slack and other chat tools.
While in alpha, use of IRM is currently available at no charge. There are no costs or quotas associated with using its features.