UJET
Unified CX for the Smartphone Era
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
- Purpose-Built for the CRM - Eliminate data silos and contextualize interactions by supercharging your CRM to make it the single source of truth for all customer data
- Embeddable Experience - Offer your customers a seamless brand experience —all from their smartphone — and eliminate channel switching
- Intelligence and Automation - Drive efficiency and cost savings through automation and orchestration workflows native in the UJET platform
- Ultra-Modern Enterprise Cloud - Unsurpassed resiliency and scale to support the world’s largest contact centers with unmatched data privacy and protection
UJET and Google Cloud have partnered to help organizations accelerate CX transformation through their contact centers. Our collaborative partnership and purpose-built architecture empowers businesses of all sizes to achieve digital transformation.