Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.
Get support from the community
Ask a question on Stack Overflow
Ask a question about Filestore on
Use the tag
google-cloud-filestore for questions about
Filestore. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
You can also visit the Google Cloud
Slack community to discuss
Filestore and other Google Cloud products. If you haven't
use this form to sign up.
For Filestore, join the
Public preview support
Paste the following form into the email and fill out the details:
Which preview feature is the issue concerning? * Enterprise tier instance * High Scale SSD tier instance * Private services access Which instance does the issue involve? * Project ID/number: * Instance location (zone/region): * Instance ID: Tell us about the issue. * Issue start time (including timezone): * Issue end time (including timezone, leave blank if ongoing): * User agent (Cloud Console/gcloud/Terraform/client library): * Error message/stack trace/screenshot if applicable: * Issue details:
Expect to get a reply in 3-5 business days.
For GA features, please use the regular support channels mentioned on this page. We are not be able to address questions about GA features from this email. If you are encountering an urgent issue, please contact your account manager.
File bugs or feature requests
From the Filestore documentation, click the "Send feedback" link near the top right of the page. The comments you submit is reviewed by the Filestore team.