Contact Center AI Insights v1 API - Class ArticleSuggestionData (2.17.0) 

public sealed class ArticleSuggestionData : IMessage<ArticleSuggestionData>, IEquatable<ArticleSuggestionData>, IDeepCloneable<ArticleSuggestionData>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class ArticleSuggestionData.

Agent Assist Article Suggestion data.

Inheritance

object > ArticleSuggestionData

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ArticleSuggestionData()

public ArticleSuggestionData()

ArticleSuggestionData(ArticleSuggestionData)

public ArticleSuggestionData(ArticleSuggestionData other)
Parameter
Name Description
other ArticleSuggestionData

Properties

ConfidenceScore

public float ConfidenceScore { get; set; }

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Property Value
Type Description
float

Metadata

public MapField<string, string> Metadata { get; }

Map that contains metadata about the Article Suggestion and the document that it originates from.

Property Value
Type Description
MapFieldstringstring

QueryRecord

public string QueryRecord { get; set; }

The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

Property Value
Type Description
string

Source

public string Source { get; set; }

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

Property Value
Type Description
string

Title

public string Title { get; set; }

Article title.

Property Value
Type Description
string

Uri

public string Uri { get; set; }

Article URI.

Property Value
Type Description
string