Contact Center AI Insights v1 API - Class ArticleSuggestionData (2.15.0)

Version 2.15.0

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public sealed class ArticleSuggestionData : IMessage<ArticleSuggestionData>, IEquatable<ArticleSuggestionData>, IDeepCloneable<ArticleSuggestionData>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class ArticleSuggestionData.

Agent Assist Article Suggestion data.

Inheritance

object > ArticleSuggestionData

Implements

IMessageArticleSuggestionData, IEquatableArticleSuggestionData, IDeepCloneableArticleSuggestionData, IBufferMessage, IMessage

Inherited Members

object.GetHashCode()

object.GetType()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ArticleSuggestionData()

public ArticleSuggestionData()

ArticleSuggestionData(ArticleSuggestionData)

public ArticleSuggestionData(ArticleSuggestionData other)

Parameter
Name	Description
other	ArticleSuggestionData

Properties

ConfidenceScore

public float ConfidenceScore { get; set; }

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Property Value
Type	Description
float

Metadata

public MapField<string, string> Metadata { get; }

Map that contains metadata about the Article Suggestion and the document that it originates from.

Property Value
Type	Description
MapFieldstringstring

QueryRecord

public string QueryRecord { get; set; }

The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

Property Value
Type	Description
string

Source

public string Source { get; set; }

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

Property Value
Type	Description
string

Title

public string Title { get; set; }

Article title.

Property Value
Type	Description
string

Uri

public string Uri { get; set; }

Article URI.

Property Value
Type	Description
string