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Dialogflow

Lifelike conversational AI with state-of-the-art virtual agents.

Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

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    Support rich, intuitive customer conversations, powered by Google's leading AI

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    One comprehensive development platform for chatbots and voicebots

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    Join a community of over 1.5 million developers building with Dialogflow

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    Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution

Benefits

Interact naturally and accurately

Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.

Build quickly, deploy universally

Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.

Manage and scale with ease

Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.

Key features

Key features for Dialogflow CX

Visual flow builder

Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

Omnichannel implementation

Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms including web, mobile, and messenger and with telephony partners such as Genesys, Avaya, and Cisco.

Advanced AI

Improve your call/chat containment rate with the latest BERT-based natural language understanding (NLU) models that are capable of recognizing intent and context accurately and efficiently in more complex use cases.

State-based data models

Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow.

End-to-end management

Take care of all your agent management needs including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares. 

View all features

What’s new

What's new

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Documentation

Technical resources

Google Cloud Basics
Dialogflow CX basics

Review the basics of using Dialogflow CX and an overview of the most important concepts.

Quickstart
Dialogflow CX quickstarts

Learn how to get started with Dialogflow CX from setting up, to building using the console, and to interacting with an agent using the API.

Google Cloud Basics
Dialogflow ES basics

Learn the basics of using Dialogflow ES with an overview of the most important concepts.

Quickstart
Dialogflow ES quickstarts

See how you can get started and running with Dialogflow ES.

Use cases

Use cases

Use case
Voicebots for customer service

Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks such as scheduling appointments, answering common questions, or assisting a customer with simple requests. 

Virtual agents for contact center logo
Use case
Chatbots for B2C conversations

Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.

Text virtual agents for messenger logo

All features

Editions

Dialogflow is available in multiple editions, and the agent type, features, pricing, and quotas vary for each edition.
Features

Dialogflow CX

Advanced agents with most innovative capabilities for large or complex use.

Dialogflow ES (Essentials)

Standard agents for small to medium and simple to moderately complex use.

Multilingual support: engage with your global user/customer base

Analytics: gain insights into agent performance and customer engagements

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    Advanced performance dashboards 

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    Data export to custom dashboards

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    State-based visualizations

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    Performance dashboards 

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    Data export to custom dashboards

Omnichannel integration: build once, deploy across your contact center and digital channels 

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    Integration across digital channels, including web, mobile, messenger, etc.

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    Advanced one-click telephony integration

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    Integration into popular channels like Google Assistant, Slack, Twitter, etc.

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    One-click telephony integration

Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases 

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    9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more

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    40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.

Advanced AI: take advantage of best machine learning models developed by Google Research

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    State-of-the-art BERT-based natural language understanding (NLU) models

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    Cutting-edge speech recognition and speech synthesis models 

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    Standard high-quality natural language understanding (NLU) models

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    Cutting-edge speech recognition and speech synthesis models

Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations

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    Reduce development time by 30% with an intuitive visual builder for visual state machine

  • Form-based bot builder

State-based models: switch between topics and manage complex flows with ease

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    Reuse intents and intuitively define transitions and data conditions

  • Flat data model for simple use cases

Supplemental questions: handle deviations in conversations, then gracefully return to the main flow

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    Models capable of easily defining and detecting minor conversation detours

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Native IVR settings: optimize for Contact Center AI deployments

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    Supports settings like DTMF, live agent handoff, barge-in, speech timeouts

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Flow-based modules: manage your agents easily and work on independent flows simultaneously

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    Supports up to 20 independent conversation flows with 40,000 intents

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    Shared intents and training phrases across flows

  • Supports up to 10 sub-agents with as many as 20,000 intents

  • Intents and training phrases not shared across sub-agents

Testing: evaluate the quality of your agents to uncover bugs and prevent regressions

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    Advanced multi-turn simulator

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    Create and manage test cases for continuous evaluation

  • Standard simulator

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End-to-end management: take care of all your agent management needs inside Dialogflow

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    Flow-level versions and environments support for testing and deployment

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    Experiments and traffic-splitting natively supported

  • Basic versions/environments support

  • Experiments and virtual agent evaluation not supported

Pricing

Pricing

Dialogflow is priced monthly based on the edition and the number of requests made during the month.

New customers receive a $600 credit for a free trial of Dialogflow CX. This credit is automatically activated upon using Dialogflow CX for the first time and expires after 12 months. This is a Dialogflow-specific extension of the Google Cloud free trial.

Partners

Partners

Integrate Dialogflow into your contact center and channels with our trusted partners.