Dialogflow

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product.

Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech.

Dialogflow CX and ES

Dialogflow provides two different services, each of which has its own agent type, user interface, API, client libraries, and documentation:

Term Definition
Dialogflow CX Provides an advanced agent type suitable for large or very complex agents.
Dialogflow ES Provides the standard agent type suitable for small and simple agents.

The following documentation is common to both CX and ES:

Term Definition
Editions Detailed comparison of editions and agent types.
Support Support options, FAQ, troubleshooting, etc.
Resources Pricing, quotas, release notes, etc.