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Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

New customers get $300 in free credits to spend on Dialogflow.

  • Support rich, intuitive customer conversations, powered by Google's leading AI

  • One comprehensive development platform for chatbots and voicebots

  • Join a community of over 1.5 million developers building with Dialogflow

  • Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution

  • Spin up agents with just a few clicks using Vertex AI App Builder and Dialogflow


Interact naturally and accurately

Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.

Build quickly, deploy universally

Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.

Manage and scale with ease

Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.

Key features

Key features for Dialogflow CX

Generative AI agent

Spin up agents with just a few clicks using Vertex AI Conversation and Dialogflow. Connect your webpage or documents to your Dialogflow CX agent and leverage large language models for generating responses from the content, out of the box. You can also call a large language model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.

Visual flow builder

Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

Omnichannel implementation

Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms, including web, mobile, and messenger, and with telephony partners, such as Genesys, Avaya, and Cisco.

State-based data models

Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow.

End-to-end management

Take care of all your agent management needs, including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares. 

View all features