Getting support

Get a Google support package

Google Cloud Platform offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see GCP Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Dialogflow Enterprise Edition on Stack Overflow. Use the tag dialogflow for questions about the Dialogflow V2 API. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Dialogflow Enterprise Edition and get updates

Join the dialogflow-enterprise-edition-users Google group to discuss the Dialogflow V2 API and receive Dialogflow announcements and updates.

You can also visit the GCP Slack community to discuss Dialogflow and other GCP products. If you haven't already joined, use this form to sign up. For Dialogflow, join the #dialogflow channel.

Get answers to non-urgent support questions

If you have questions about Dialogflow features or need help troubleshooting your agent behavior, you can reach out to the Dialogflow Support team. Select Support from the left-hand side of Dialogflow Console to submit questions and requests. The Dialogflow Support team will respond to you by email.

File bugs or feature requests

From the Dialogflow documentation, click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the Dialogflow team.

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Dialogflow Enterprise Edition Documentation