Leanplum: Building a platform for mobile enterprises to increase customer engagement

About Leanplum

Leanplum works with mobile apps in every app vertical, such as Tinder, Tesco, and Lyft, to create meaningful engagement between brands and mobile users. The company offers messaging automation, personalization, app editing, A/B testing, and analytics.

Industries: Technology
Location: United States

Google Cloud Platform results:

  • Provides analytics that help developers better understand their customers
  • Delivers customized messages including push notifications, email, and in-app communications

    San Francisco-based Leanplum is building the marketing cloud for the mobile era. Its integrated platform delivers meaningful user engagement across both messaging and the in-app experience. Leanplum offers messaging, automation, App editing, personalization, A/B testing, and analytics — all in a single solution. Its customers include Tinder, Lyft, and Tesco, among others.

    When the company was founded, Leanplum chose to build its business in the cloud in order to focus the majority of its engineering and IT operations resources on core product innovation. The company was looking for a cost-effective cloud services provider that offered a robust set of data analytics tools and computing capacity that could scale on demand, in order to free its engineers from the overhead associated with managing infrastructure. The company also wanted the platform to have enough capabilities so that it could handle new features Leanplum might add as it grew.

    “Google Cloud Platform gives Leanplum exactly what we need to build and expand our platform for mobile developers. Our engineers can focus on adding features to better meet the needs of mobile developers, rather than managing infrastructure," says Vassil Lunchev, software engineer at Leanplum.

    Helping mobile developers get closer to their customers

    Leanplum chose Google Cloud Platform because its breadth of data tools frees engineers to work on building a mobile platform, rather than on managing infrastructure.

    App Engine is at the core of Leanplum’s infrastructure and runs the company’s API, which gives mobile app developers access to the platform’s features. It sends push notifications, emails, and other communications to developers’ customers, and also streams data to BigQuery and Cloud Storage. App Engine powers Leanplum’s website and customers’ dashboards. Leanplum uses Cloud Dataflow and Cloud Pub/Sub to send data to the company’s analytics engine to provide customers with real-time data.

    “With Google Cloud Platform, we don’t have to think about the operational side of analytics. Instead, we can focus on business logic and make sure we meet the needs of our customers,” says Lunchev.

    An integrated platform built for data analytics

    With Leanplum’s platform, mobile developers have a set of integrated solutions for improving the complete mobile experience, in and out of the app. Mobile teams can deliver targeted and personalized messages across all mobile channels, optimize messaging and in-app content, get automated insights to better understand customers, and more. For example, if a retail app wanted to remind a shopper about an item she left in her cart, it could automate a series of personalized messages that encourage her to return to the app and check out.

    Leanplum research shows that its platform increases customer engagement, retention, and ROI. It says that push notifications can increase app retention by 20 percent, and that by using Leanplum’s platform, the Last Minute Travel app increased its push notification opt-ins by 182 percent.

        About Leanplum

        Leanplum works with mobile apps in every app vertical, such as Tinder, Tesco, and Lyft, to create meaningful engagement between brands and mobile users. The company offers messaging automation, personalization, app editing, A/B testing, and analytics.

        Industries: Technology
        Location: United States
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        Try Kubernetes Engine, BigQuery, and other Cloud Platform products with $300 in free credit and 12 months.

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