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Import conversations using client tooling
Use the CCAI Insights import tool to bulk import conversations.
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Export conversations to BigQuery
Export your CCAI Insights conversation and analysis data in order to perform your own analyses in BigQuery.
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Enable Dialogflow runtime integration
View your Agent Assist or Virtual Agents data in CCAI Insights.
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Enable Cloud Pub/Sub notifications
Receive notifications each time a CCAI Insights event completes.
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Specify a time-to-live (TTL) on conversation data
Specify an expiration time to automatically delete conversation data.
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Topic Modeling
Discover topics (call drivers) in conversations between contact center agents and end-users.
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