Filter your CCAI Insights conversations by certain characteristics.
Import conversations using client tooling
Use the CCAI Insights import tool to bulk import conversations.
Export conversations to BigQuery
Export your CCAI Insights conversation and analysis data in order to perform your own analyses in BigQuery.
Enable Dialogflow runtime integration
View your Agent Assist or Virtual Agents data in CCAI Insights.
Enable Cloud Pub/Sub notifications
Receive notifications each time a CCAI Insights event completes.
Specify a time-to-live (TTL) on conversation data
Specify an expiration time to automatically delete conversation data.
Discover topics (call drivers) in conversations between contact center agents and end-users.
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