Add a third party to a chat

Add another party or transfer a chat

  1. Click the arrow next to the chat user's name.

  2. Select Transfer from the menu.

  3. Enter an Agent name;


  4. Select a queue from the available list below. If there are sub-queues, you will need to click first on the Top-level queue to find the queue you are looking for.

  5. Note the expected wait time next to the queue name.

  6. Click on the Agent or Queue selection to bring the agent into the chat.

  7. Click end chat from the above menu to leave the chat for the new agent and the consumer;


  8. Stay on the chat to have a group conversation.