Define departments for Incident Manager

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The first step is to define the departments that you will be working with. As you can see in the SOAR Settings > Incident Manager > Departments page, a default department is provided by default. This is to make sure that every internal user that you add to the incident will be automatically assigned to a department.

Create a new department

  1. Navigate to SOAR Settings > Incident Manager > Departments.
  2. In the Departments page, click add Add Department and fill out the new department information. At any stage you can choose to change the default department. The default department is the one that internal users are automatically added to.
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  3. Add in all the departments that you will be working with in the Incident Manager. You can also add departments that are external to your company.