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AI & Machine Learning

Google Cloud simplifies customer verification and benefits processing with Document AI for Identity cards

June 1, 2022
Colby Hawker

Product Manager

If you’ve opened an account at a bank, applied for a government benefit, or provided a proof of age document on an ecommerce website, chances are you’ve had to share a physical or digital copy of a Driver’s License or a passport as proof of your identity. For businesses or public sector organizations that need this information to provide services, processing images of identity documents has long been a time- and resource-intensive process that requires extensive human intervention. Solutions exist to help digitally capture the data, but they require extensive human intervention that impacts the speed and cost of processing and ultimately the time to service customers.

The Google Cloud Document AI family of solutions has been designed to help solve some of the hardest problems for data capture at scale by extracting structured data from unstructured documents to help reduce processing costs and improve business speed and efficiency. Today, we’re announcing the general availability of identity parsers that bring the power of Document AI to customer verification, KYC, and other identity-based workflows.

With Document AI for Identity, businesses can leverage automation to extract information from identity documents with a high degree of accuracy, without having to bear the cost and turnaround time of manual tasks by a service provider. Document AI for Identity leverages artificial Intelligence to provide a set of pre-trained models that can parse identity and supports US driver’s licenses (generally available), US passports (generally available), French driver’s licenses (preview) and French National ID cards (preview), with more documents to be added from around the world over the coming months.

When our customers process high-volume workloads or complex workflows, they need a high degree of accuracy, since getting the first step wrong can derail the entire workflow. The introduction of special parsers for Identity processing can help solve one of the most commonly required document processing needs that our financial services and public sector customers face.

Along with the identity parsers, Google Cloud is also offering its “Human in the Loop” service, in which verification for a subset of identity documents can be automatically assigned to a pool of humans (internal or external) for manual review, based on confidence scores. 

While there are multiple industries and applications that could benefit from Document AI for Identity, we’ve seen two main kinds of applications being adopted during the solution’s preview. One is around processing ID cards uploaded as unstructured images at scale, so that enterprises can have IDs on file. The second use case is to perform advanced checks on identity documents to validate their authenticity and / or to detect fraud. Google Cloud’s fraud detector API (which is currently in preview) can complement Document AI for Identity and apply an extra layer of normalization to help validate the identity as a government-issued ID by checking for suspicious words, image manipulation, and other common issues with forged identity documents. With new versions of driver’s licenses being frequently released, Document AI for identity uses specialized models and constantly-updated training data to help make sure the parsers can offer a high degree of accuracy. For all use cases, Document AI does not retain any customer data after completing the processing request (successfully or with an error). 

Check out this demo and visit the Document AI for Identity landing page for more information on how Document AI can help solve your identity processing needs, and ask your Google Cloud account team to help you integrate Identity Document AI into your workflows.

For practitioners who’re interested in trying out Identity DocAI, check out our companion practitioner blog for step by step instructions on how to get started.

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