Change Payments Contacts and Notifications

Overview

Payments contacts and notification options are managed from the Payment settings page. The Payments settings page is connected to the Google payments center and your Google payments profile. See Cloud Billing concepts for more information.

You can add other people to any Google payments business profile you manage. For each person you add, you decide whether or not they can invite other users, buy or sign up for paid Google services, view your payment history, or make changes to the profile. You can also set their email notification preferences.

This article describes how to manage the user accounts of your payments profile using the Payment settings page in the Google Cloud Console.

Required Permissions

To make the changes described in this article, you need the following permissions on both your Cloud Billing account and your Google payments profile.

  1. On the Cloud Billing account, you must be either a Billing Account Administrator or Billing Account Viewer. For more information, see Overview of Billing Access Control.
  2. On the Google payments profile, at a minimum, you need the Manage users permission, but you might need the Admin permission to complete some of the user management tasks. For more information, see the payments help center article on managing user permissions

Accessing the Payments settings page

To access the Payment settings page, do the following:

  1. Go to the Google Cloud Console Manage billing accounts page and sign in.
  2. Select the billing account name you want to modify.
  3. From the Billing navigation menu, click Payment settings.

Updating payments contacts or notification settings

To change the payments contacts or the notifications you want to receive, do any of the following.

Add a payments contact

  1. On the Payment settings page, under Payments users, click MANAGE PAYMENTS USERS.
  2. On the Manage users page, click + Add a new user
  3. Enter the name, phone, and email address for the new contact.
  4. Set the permissions and email preferences for the new contact.
  5. Optional: Select the Primary contact checkbox to designate this user as the primary contact. Note that every profile must have a primary contact. There can be only one primary contact on a profile.
  6. When you are finished, click Invite.

Why can't I add a new user to my payments profile?

If you go to the Google payments settings and access the manage users page and you don't see an option to add a new user, the reasons could include the following:

  • The payments profile is set up as an individual account rather than a business account. You can't add users to an individual account. This setting cannot be changed.
  • You do not have the permissions needed to add a new user. Contact your Cloud Billing account admin or Google payments profile admin.

Update settings for a contact

  1. On the Payment settings page, under Payments users, click MANAGE PAYMENTS USERS.
  2. On the Manage users page, find the name of the contact you want to update, and click the name to expand the user info.

    To update the contact details:

    1. Click the edit icon (edit) next to the Contact details heading to open it for editing.
    2. Enter the updated contact information and click Save.

    To update the user permissions:

    1. Click the edit icon (edit) next to the Permissions heading to open it for editing.
    2. Select the payments permissions for this user and click Save.

    To update payment notifications for a contact:

    1. Click the edit icon (edit) next to the Email preferences heading to open it for editing.
    2. Select the notification level: All payments email, Administrative payments email only (for example, account suspension notices), or No payments email
    3. Click Save.

Remove a payments contact

  1. On the Payment settings page, under Payments users, click MANAGE PAYMENTS USERS.
  2. On the Manage users page, find the name of the contact you want to remove, and click the name to expand the user info.
  3. Click Remove.
  4. Click Yes to confirm.

Why can't I remove a user from my payments profile?

If you go to the Google payments manage users page and expand the user you want to remove and you don't see an option to remove the user, the reasons could include the following:

  • The user is set up as the primary contact. Every profile must have a primary contact. You cannot remove a user who is designated as the primary contact. To remove the user, first reassign the primary contact role to another user.
  • The user is set up as the only Admin for this profile. Every profile must have at least one user designated as a payments profile admin. To remove the user, first grant the Admin permissions to another user.
  • You do not have the permissions needed to remove a user. Contact your Cloud Billing account admin or Google payments profile admin.

About the primary contact

Each payments profile has one primary contact who receives all payments emails. This is the person Google will contact with any payments-related questions.

Every profile must have a primary contact. You cannot remove a user who is designated as the primary contact, but you can reassign that role to another user.

To reassign the primary contact:

  1. On the Payment settings page, under Payments users, click MANAGE PAYMENTS USERS.
  2. On the Manage users page, find the name of the contact you want to designate as the primary contact, and click the name to expand the user info.
  3. Select the Primary contact checkbox and click Save.

For some products, the primary contact may get an email receipt whenever anyone makes a payment using that profile.

About payments profile permissions

Set the permissions to give different users different levels of access to the same payments profile. A user can receive email notifications even if no permissions are selected. You can set permissions as follows:

  • Read access: View this payments profile.

  • Edit payments profile: View and edit this payments profile. This permission also requires the Read access permission.

  • Sign-up and purchase: Use this payments profile with additional Google products. This permission also requires the Read access and Edit payments profile permissions.

  • Manage users: Add and update users for this payments profile. This permission also requires the Read access permission. Note that users with this permission will be able to remove their own account, but you will need admin-level permissions to remove other user accounts.

  • Admin with all permissions: Has all current and future permissions.

About email preferences

Set the types of email notifications the user will receive. Note that if the user is designated as the primary contact or if the user is granted admin permissions, you must set email preferences to All payments email.

  • All payments email: All payments email includes administrative email as well as receipts, invoices, monthly statements, and other transactional messages.

  • Administrative payments email only: Administrative email includes account management messages about tax forms, customer suspensions, Terms of Service updates, and account closure.

  • No payments email: No notification messages will be sent.

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