BigQuery Data Transfer Service Support

Getting support

Before requesting support for the BigQuery Data Transfer Service, consult the BigQuery Data Transfer Service Transfer Setup Troubleshooting Guide.

If you need additional support, categorize your issue and determine the best support team to contact:

Frequently asked questions

Issue Category Resolution
I don’t know who within my company has access or permissions for the data I want to transfer. Permissions/access Contact the source application's support team
After setting up my transfer, I keep getting “Permission denied” errors. Permissions/access Contact the source application's support team
My data is in BigQuery, now what? Reporting

Try sample queries:

Google Ads queries

Google Ad Manager queries

Campaign Manager queries

For additional questions, contact the source application's support team

What fields do the source application's reports contain? How do I measure performance using these reports? Reporting Contact the source application's support team
Why does my reporting data not match what is reported in the source application’s reporting UI? Reporting Contact the source application's support team
I have successfully set up a transfer but there’s a gap in my requested dates or the data looks suspect. Data delivery

Schedule a backfill

If issues persist, contact Google Cloud Support

Backfills work for some date ranges but not others. Data delivery

Reschedule the backfill

If issues persist, contact Google Cloud Support

My Transfers used to work and now they are failing! Data delivery Contact Google Cloud Support
My runs or backfills seem to be stuck! Data delivery Contact Google Cloud Support
I get error messages about quotas, what do I do? Data delivery Contact Google Cloud Support

Contacting Google Cloud Support

Google Cloud Support answers billing questions at no charge. All other questions require a paid Google Cloud Support offering. If you do not have a paid Support package, you have access to free technical resources and community forums. You can find available support resources on the Google Cloud Support page.

If you need to contact Google Cloud Support and have a support package, collect the following and submit the information when you contact Google Cloud Support.

  • Any error messages
  • Relevant screen captures
  • The transfer run's run name
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