Getting support
Before requesting support for the BigQuery Data Transfer Service, consult the BigQuery Data Transfer Service Transfer setup troubleshooting guide.
If you need additional support, categorize your issue and determine the best support team to contact:
- For issues related to YouTube, Google Ad Manager, Google Ads, Google Play,
Google Merchant Center, or Search Ads 360 reports or permissions contact the
support team for the source application:
- Google Ads
- Campaign Manager
- Google Ad Manager
- Google Merchant Center
- Google Play
- Search Ads 360
- YouTube — Visit the YouTube Forum or Help channel.
- For issues related to billing or data delivery, contact Google Cloud Support.
Frequently asked questions
| Issue | Category | Resolution |
|---|---|---|
| I don't know who within my company has access or permissions for the data I want to transfer. | Permissions/access | Contact the source application's support team |
| After setting up my transfer, I keep getting "Permission denied" errors. | Permissions/access | Contact the source application's support team |
| My data is in BigQuery, now what? | Reporting | Try sample queries: For additional questions, contact the source application's support team |
| What fields do the source application's reports contain? How do I measure performance using these reports? | Reporting | Contact the source application's support team |
| Why does my reporting data not match what is reported in the source application's reporting UI? | Reporting | Contact the source application's support team |
| I have successfully set up a transfer but there's a gap in my requested dates or the data looks suspect. | Data delivery | Schedule a backfill If issues persist, contact Google Cloud Support |
| Backfills work for some date ranges but not others. | Data delivery | Reschedule the backfill If issues persist, contact Google Cloud Support |
| My Transfers used to work and now they are failing! | Data delivery | Contact Google Cloud Support |
| My runs or backfills seem to be stuck! | Data delivery | Contact Google Cloud Support |
| I get error messages about quotas, what do I do? | Data delivery | Contact Google Cloud Support |
Contacting Google Cloud Support
Google Cloud Support answers billing questions at no charge. All other questions require a paid Google Cloud Support offering. If you do not have a paid Support package, you have access to free technical resources and community forums. You can find available support resources on the Google Cloud Support page.
If you need to contact Google Cloud Support and have a support package, collect the following and submit the information when you contact Google Cloud Support.
- Any error messages
- Relevant screen captures
- The transfer run's run name